Parts Counter Sales - Integrated Cooling Solutions

The Company

Integrated Cooling Solutions (ICS) is a manufacturer’s representative of some of the best-known brands in the commercial HVAC market. At ICS, strong relationships, creative solutions, and an upbeat company culture are what make us successful. We strive to find passionate and innovative people who are eager to share our goals.

The Opportunity

We are a growing manufacturer’s rep firm based in Florida that represents commercial HVAC products. We are currently seeking a Parts Counter Salesperson responsible for processing customer orders and responding to customer inquiries. Must have attention to detail, be customer service oriented and work well with others. This position needs a self-motivated team player who can be an active part of our team and seeks remedies to ensure customer satisfaction and retention.

• Conducts sales of HVAC parts, equipment, and supplies over the phone, by email, and over the counter.
• Promptly identify parts and process quotes & orders for customers.
• Actively makes customers aware of product promotions.
• May load and unload shipment of parts, supplies, and equipment.
• Responds to customer inquiries, questions, or concerns regarding products or services.
• Records inventory discrepancies
• Follows up with customers
• Determines best method to resolve customer issues
• Develop & maintain relationships with customers and our business partners
• Exhibits strong organizational and customer service skills.
• Flexibility to work overtime/weekends, as required.

• High school diploma or GED equivalent
• Experience with inventory control
• Computer skills are essential, HVAC Parts background is preferred
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus
• Prior retail or commissioned sales experience preferred

Other Skills/Abilities

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in an office environment and possibly, occasionally in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE:  This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Integrated Cooling Solutions is an Equal Opportunity Employer