Parts Manager - Jacksonville, FL - VITUS Search Group

We are Actively and Urgently seeking a Parts manager for our large and industry leading organization here in Jacksonville, FL 

Responsibilities

The primary duties and responsibilities of the Parts Manager are to fulfill customer parts needs in the most efficient and accurate manner by:

• Responding to customer parts or information requests quickly
• Communicating with customers when a delay in response will occur and offering alternatives
• Recording information carefully and identifying needed parts using most efficient method
• Determining the price information and documenting this information as necessary based on the market
• Ensuring that parts personnel can provide parts to customers from stock, procuring locally or creating a parts order as directed
• Ensuring that the counterpersons correctly document and complete the part sale on parts invoice
• Monitoring the status of customer orders, advising in case of problems and notifying upon arrival
• Assisting counterpersons with above tasks as possible and ensuring that the proper inventory is in place at all times
• Ensuring the organization and maintenance of the customer counter area, including pricing and application materials
• Maintenance of the Special Order bins that serve outside customers
• Organization and maintenance of the customer display and self-service areas
• Ensuring the replenishing of stock in the customer display and self-service areas
• Ensuring the proper number of turns of inventory in a set time frame
• Managing the price margins on a daily and monthly basis, ensuring the goals are met per the parts annual budget

Qualifications

The Parts Manager position provides vital leadership and direction to the Parts Department Team, one who has a direct impact on parts sales and customer satisfaction. Accordingly, specific personal qualities and abilities are required for successful performance in this position, including:

• Appreciation of the need for teamwork and sincere desire to ensure that everyone is part of the team
• Excellent communication skills, including an awareness of others and an effective listening ability
• Customer appreciation, a desire to satisfy customers and the ability to instill customer confidence
• An ability to build the team with helpfulness and interaction in an outgoing, approachable manner
• A commitment to customer satisfaction by addressing potential issues proactively
• Honesty and integrity