Parts Manager/ Service Writer - Gpac

We are partnering with a well-established, multi-location agricultural dealership seeking a Parts Manager/Service Writer for one of their locations in Colorado. This individual will manage all aspects of parts inventory and customer service in the service department.

Responsibilities:

• Oversee the Parts Department to achieve store objectives and drive sales.
• Handle all customer inquiries and requests related to the Service Department.
• Maintain professional relationships with manufacturer partners.
• Ensure high levels of customer service at the parts counter by developing staff sales skills.
• Manage customer complaints, parts inquiries, and ensure timely resolution of issues.
• Develop marketing and merchandising strategies to maximize department revenue.
• Serve as the primary liaison between customers and various internal departments.

Key Responsibilities Include:

• Managing key department metrics to meet or exceed financial goals (sales plan, gross margins, parts obsolescence, etc.).
• Scheduling appointments, processing orders, and monitoring service progress.
• Handling customer accounts, complaints, and returns.
• Educating clients on company products and services.
• Developing and maintaining strong customer relationships.

Qualifications:

• 3+ years of experience in parts and operations management.
• 1+ year of experience in a Service Writer/Advisor role.
• Familiarity with retail agricultural equipment.
• Proven leadership and people management skills.
• Strong time management, communication, and organizational abilities.
• Experience resolving customer and employee conflicts effectively.
• Ability to prioritize tasks in a fast-paced environment and work independently.

For additional information on this opportunity, please contact Deija Glover directly at 470.805.2003. Resumes may be confidentially sent to deija.glover@gogpac.com

Compensation: $80,000 - $100,000, based on experience.

To apply, please submit a resume. Only qualified applicants with a submitted resume will be contacted.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.