Parts Operations Specialist & Warranty Advisor - BMW Of North America

Parts Operations Specialist and Warranty Advisor operates and manages all functions of the National Workshops Parts Department/Area. As well as additionally serve as the Service Adviser who is responsible for opening repair orders, managing estimates. reviewing and completing invoicing for repair orders; mostly warranty claims. This includes preparing, recording, reconciling claims and submitting them to the appropriate party.

Key Responsibilities:

• Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.
• Keeps accurate records of special-order parts.
• Accurately price parts and accessories.
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Set up orders for daily shipment, delivery, or pick-up.
• Verify "will call" and "back-order" files weekly and return to vendors, or stock those items not required.
• Receives and ships parts in accordance with company policies; hazmat and/or dangerous goods certifications.
• Ensures all parts entering and exiting the Parts Department are accounted for and processed in accordance with company policies.
• Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock.
• Ensures that all parts are properly tagged so that the dealership recovers full credit from Warranty Parts Returns.
• Follows up on customer concerns and complaints promptly (inter-departmental orders)
• Completes all documents, forms and reports in accordance with company policy.
• Process all claims within 48 hours of RO close date.
• Manage and resolve all claim corrections and chargebacks.
• Review every repair order written for proper completion, accuracy and legibility according to the policies and procedures.
• Flag the technicians for the hours earned on the service they performed.
• Provide a weekly report to the workshop supervisor regarding claim status.
• Report any fraudulent manipulation of warranty claims and ensure vehicle is flagged in Warranty systems.
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs.
• Assist service consultants in closing all open warranty RO's.
• Review and manage all aging schedules and reports.
• Attend warranty training courses as needed.
• Determining vehicle needs based on customer information, a vehicle walk-around and a technician's multi-point inspection.
• Producing repair orders for customers with full transparency including cost and time estimates
• Communicating frequently with Technicians and Parts Associates to ensure timely completion of work.
• Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information.

Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:

• Medical, Dental, and Vision insurance
  
  • All with options for $0 Employee contribution
• 401(k) with Company match
• Retirement Income Account (RIA)
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave of up to 6 weeks
• Paid Time Off in addition to Company paid holidays where eligible
• Hybrid work environment
• Voluntary Benefits to fit your needs

The pay range for this role is: $41,600 - $44,084.

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Requirements:

• High School Diploma or equivalent
• 3 years Parts Department Retails or warehouse inventory Control Experience

Preferences:

• Experience in a BMW Parts Department
• Computer literate (Excel, Word, PowerPoint, general computer knowledge)
• Ability to effectively communicate verbally and in writing
• Ability to read and comprehend written instructions and information
  Ability to confront and resolve difficult customer service situations
• Demonstrated customer service skills
• General knowledge of automotive parts and vehicle mechanical operations