Parts Sales Coordinator - Model1 Commercial Vehicles, Inc.

Overview:

Overview

Come grow with us by joining our team as a Parts Sales Coordinator! As a Parts Sales Coordinator, you’ll play a crucial role in delivering exceptional customer service while ensuring the smooth processing of parts orders. You’ll be the go-to person for customers, guiding them through the ordering process, addressing any issues, and uncovering additional sales opportunities. In this dynamic role, you’ll collaborate with vendors, manage CRM updates, and meticulously handle the details, from tracking numbers to freight costs. Your organizational skills will shine as you assist with customer accounts, invoices, and special projects, all while supporting the team with vital administrative tasks and encompassing Model 1’s values for customers.

Responsibilities:

Below is an overview of the duties and responsibilities you would take on in this role:

• Accurately process parts orders as assigned with a focus on reducing the overall length of order.
• Follow up and communicate with customers throughout the ordering process by both email and phone.
• Assist customers with inbound and outbound calls.
• Handle customer service issues and resolve them in a timely manner.
• Speak with customers about additional sales opportunities relating to their orders.
• Place orders with vendors and follow up as needed.
• Help manage and update CRM data.
• Add accurate freight costs, tracking numbers, and pricing to orders.
• Assist with customer credit accounts and other invoice issues.
• Obtain new certificates from customers annually.
• Email invoices when customers request a copy.
• Manage and distribute reporting to the team as needed.
• Discuss appropriate pricing margins with customers that supports Model 1’s overall strategy.
• Help with administrative duties as assigned.
• Work on special projects as assigned.
• Other duties as assigned.

Qualifications:

Minimum Job Requirements:

• High School diploma or equivalent
• Excellent customer service skills on the phone and by email.
• Ability to complete tasks with little to no supervision.
• Ability to multi-task and keep organized.
• Consistent track record of previous high performance in the position or equivalent.
• Intermediate computer skills including Microsoft Office (Word, Excel, Outlook).

Preferred Qualifications:

• One or more years of parts experience preferred.
• Track record of success in a previous sales support role a plus.

Company retains the sole discretion to change the duties of the position at any time. 

Pay Range:$24 + or appropriate with experience