Parts and Service Center Manager - Morgan Truck Body

Location: Lakeland, FL

How You Will Make an Impact?

The Parts & Service Center Manager will oversee the Parts & Service Center on a day to day basis. The position is responsible for insuring a safe, profitable, and efficient work environment.

The Nuts and Bolts

• Ensure that the facility follows our national account programs as it relates to service work and turn times. This standard applies to all customers unless directed otherwise.
• Improve communication with internal and external customers by development and maintenance of systems reporting.
• Maintain accurate paperwork / paper flow to achieve the revenue and profitability of the department.
• Review all work orders and verify hours and materials quoted for each operation. Assist with service quotes as needed or requested.
• Review all work orders with the assigned tech prior to starting the job in the shop, making sure the tech understands the quoted hours and repair.
• Have daily communication with the Service staff to ensure proper scheduling of units to meet the customer expectations.
• Work with the service staff daily to schedule all units into the shop, revise as needed during the day.
• Perform quality checks on all completed units with the tech and sign off on the work order that all work has been done in accordance with the work order.
• Review all completed work orders for the proper material usage, once completed, turn completed paperwork into the materials department for processing.
• Communicate and report all discrepancies on quoted work orders to the Service Manager as it relates to material and labor, this must be done as soon as it is noted.
• Promote Parts team culture and approach among staff / material handler group by establishing workable / attainable job description. Establish process to follow orders taken & orders shipped within 24 / hours & appoint designated parts pullers responsible to do so with suitable back up.
• Maintain security in the Parts & Service areas.
• Resolve allocation issues between Parts and Service, where pulling parts causes shortages.
• Assist in the training of the estimator / coordinator who will be responsible for 80% of the service coordinating & 20% of the parts sales function. Priority will be to assist in a clear-cut job description for this position.
• Reduce excess and obsolete inventory.
• Maintain process for NCR returns & document the outcome monthly showing credits back to the department or reason for denial of credit.
• Establish a working matrix to follow customer requests by EMAIL & telephone where concerns or failure to respond timely are addressed & minimized. Establish working areas that will bring desired results in this area example; relocate money phone if necessary & back up money phone to make certain of consistent coverage.
• Implement / train planners in the use of MRP & DRP to manage inventory to attain accuracy in ordering & accurate counts & organized placement of inventory. Implement a follow up meeting weekly to insure usage.
• Assist with the annual physical inventory for Parts and Service Department.
• Assist to ensure the level of inventory on hand is at levels to meet the needs of our customer base including the regional facility.
• Work with Purchasing to turn small items to free stock where possible (nuts & bolts)
• Analyze & report the need for additional tow motor report back.
• Comply with and promote all company and OSHA safety regulations. Assist in providing a safe environment for all employees. Make recommendations to Service Manager on safety improvements to the shop. Conduct mini-weekly safety meetings (ten-minute time limit) with the shop personnel, document the issues covered and create a sign-in log. Conduct OSHA training as directed from the H.R. department.
• Maintain a task list that will ensure the order and cleanliness of the main shop and paint department. The shop must be cleaned daily at the end of the shift. In addition, the shop must maintain a 5S standard of cleanliness.
• Assist Director of Parts & Service in working with finance to learn the correct method to present capital requests for major needs & train a backup for same. Prepare & submit capital requests in a timely manner.
• Key to the success of meeting our targets is to have both service & parts personnel & process working together. Cultivate this working relationship.
• A/R (collecting money for parts orders): Target: to be processed in accordance with accounting (credit card processing - follow up within 3-5 days; invoice payment within payment guidelines)
• A/P errors: to be processed in accordance with accounting.
• Other duties as assigned.

Preferred Credentials

• Degree, preferred
• Supervisory experience
• Minimum 5 years of experience repairing trucks and trailers
• Previous experience running a repair facility
• Good working knowledge of Microsoft Office Software
• Understanding of basic credit and collection
• Self-Starter
• Ability to work well with others
• Ability to handle multiple projects and deadlines; excellent organizational skills
• Excellent Phone etiquette

You Must Be Able to

Working in an office environment in a seated position a minimum of eight hours per day is required. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.

The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

How We Make an Impact

Celebrating our 70th year as the largest truck body builder in North America, Morgan Truck Body LLC is proud to produce, deliver, and service quality products. With a foundation built on innovative design and quality construction, Morgan has experienced tremendous growth. In addition to dry freight truck bodies, Morgan specializes in satisfying unique and custom truck body needs, including electric vehicles, mobile service units, and refrigerated products, serving farmers, ranchers, contractors, landscapers, equipment, and material haulers, and more!

Our shared values are the foundation upon which Morgan does business.

• Appreciating the people who make our success possible.
• Acting with integrity in all we do.
• Delivering results for our customers.
• Bringing an unbridled passion for our products.

Some of Our Total Rewards

We offer big company perks with small company culture:

• Comprehensive benefits package including Medical, Dental, Vision, and Life
• 401(k) Savings Plan with Company Match
• Tuition Reimbursement
• Paid holidays and increasing vacation time with years of service
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Job and Leadership Development training

Morgan Truck Body LLC is a business unit of the J.B. Poindexter & Co., Inc. family and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Whether you are just beginning your career or taking the "next step," please visit our careers page - https://www.morgancorp.com/about/careers .

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Required Education: High School

Travel Required: No

Virtual Job: false