Parts and Service Coordinator - 1 Resource Group

1 Resource Group is currently seeking a dedicated and detail-oriented individual to fill the position of Parts and Service Coordinator with experience in Power Generator parts sales to support the Elizabethtown, Ky area. As a PSSR - Parts representative, you will be responsible for providing excellent customer service and support for our parts department.

1 Resource Group is currently seeking a dedicated and detail-oriented individual to fill the position of Customer Service with experience in heavy equipment parts. As a Customer Service - Parts representative, you will be responsible for providing excellent customer service and support for our parts department.

• Generates sales to customers for generator parts, service, rentals, and rebuilds on all generator makes and models.
• Quotes services in the field and works with all customer relations.
• Develop new customers in assigned territory while maintaining current accounts.
• Attending and working industry tradeshows and conferences to strengthen the company brand and develop customer relationships.
• Create and implement strategies for generator service and rental growth.
• Work closely with the sales rep to develop a relationship with their customers to gain service opportunities.
• Incumbent is to provide a detailed call report to the Sudden Service manager weekly to discuss customer concerns and demands in the field.
• Maintains and submits accurate and timely expense reports.

Requirements

Responsibility

• The ideal candidate for this position will have:

• Outside parts sales experience preferred.
• Prior customer service experience, preferably in a parts or technical support role
• Strong communication and interpersonal skills
• Attention to detail and ability to work in a fast-paced environment
• Proficiency in Microsoft Office and experience with CRM software
• Ability to multitask and prioritize effectively
• Knowledge of parts and inventory management is preferred
• High School diploma or equivalent required, additional technical certifications or education is a plus
• Must have clean driving record and be able to pass drug screen.