Parts Specialist - iSoftTek Solutions Inc

In this role you will support our Marine Parts Department team as a Parts Specialist team member. To be successful in this role you need to have mechanical aptitude as well as great communication and customer service skills.

Requirements

Primary (Essential) Duties:

• Greet and help customer parts inquiry via, walk in, phone and email communications. Research, provide estimates, determine availability, and answer general parts questions using electronic and paper parts catalogs to identify parts.
• Order input internal and external systems when all information verified and complete.
• Detailed understanding of technical information, including how to research via online tools across all product lines.
• Proficient with internal systems and major lines of business.
• Critical thinking skills with strong attention to detail.
• Will exceed company and customer expectations at every opportunity.
• Make parts recommendations to customers based on parts knowledge and information gathered.
• Multi-task and prioritize demands of the job in a fast-paced environment to ensure an efficiently operating customer service department.
• Collect accurate and detailed customer order information, including payment method in support order processing.
• Process internal product price and availability requests from service department.
• Conducts research for PORM, past due PO, tendering transactions and makes suggestions and/or appropriate corrections.
• Maintain and update Active Log application throughout the day.
• Monitor backorders daily ensuring prompt receipt and distribution of orders.
• Acts as back up for warehouse functions, i.e.: ability to pull urgent request stock items, helps with warehouse cycle counts as needed.
• Attend training as assigned by management and proactively seek to increase skillset to maintain proficiency in his/her job description.
• Perform on-call duties on a rotating schedule.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Ability to read and interpret documents such as safety rules, operating & maintenance instructions, and procedure manual.[Must be able to communicate well to customers in-person as well as via phone.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to calculate figures and amounts such as discounts, percentages, area, circumference, and volume.
• Knowledge in using Microsoft Word & Excel, Teams, Outlook and online Vendor tools and order process system.

Experience/Education Requirements:

• High school diploma or general education degree (GED)
• 2+ years of parts experience (preferred)

Other Requirements:

• After hours travel (on-call rotation).
• Valid Driver’s License.
• Marine and industrial diesel engine experience (preferred)

Benefits

 Medical, Dental, Vision, 15 days PTO, 10 Paid Holidays, Life Insurance, AD&D, Short/Long Term Disability, 401K with Company Match, Pet insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid.