Parts Specialist - Envelop Group

Envelop Group is a family of companies focused on the design, installation, and ongoing optimization of custom facility technologies that impact every square foot of a building's operations. We work with contractors, building owners, and consulting engineers to provide all the technologies needed for the most advanced, efficient, and secure operation of any facility. As an employee of Envelop Group, you will support all of our companies.

The Parts Specialist will be responsible for processing orders and responding to customer inquiries regardingHVAC controls and equipment parts. They will also handle marketing of parts to customers and ensure warranty programs are tracked and filed appropriately with multiple vendors.

This is a full-time role located in our downtown Indianapolis, IN office with expectations to be present in the office 7:30am - 4:30pm.

What you'll do:

• Manage all aspects of the parts program including pricing, ordering, shipping, receiving, marketing, and tracking inventory.
• Actively engage with customers and vendors to fully identify needs, respond to inquiries or questions, and offer timely solutions.
• Partner with customers to grow sales by identifying related products or add-on extension needs and making customers aware of product promotions and adding lines to parts orders.
• Process customer orders and take responsibility for the order fulfillments by following up consistently to ensure customer satisfaction
• May load and unload shipment of parts, supplies, and equipment.
• Manage the warranty program.
• Process weekly/daily billing, invoicing, and following up with outstanding AR.
• Maintain accurate documentation for parts and warranties in the accounting software.
• Other duties as assigned.

Required skills, knowledge, and abilities:

• High School Diploma or equivalent is required, Associate'sDegreepreferred.
• 2+ years of professional experience in an office setting.
• Must have strong experience in Microsoft Word, Excel, PowerPoint, Outlook, Internet and the ability to be trained in various other systems.
• Fundamental understanding of commercial HVAC and building technology systems, preferred.
• Manage various data types, navigate software systems, and interface with key stakeholders.
• Ability to work in a fast paced, dynamic environment with minimal supervision.
• Excellent critical thinking, problem-solving, and time managementskills.
• Proven customer service skills with the ability to interact over the telephone in an extremely professional, positive, knowledgeable, and helpful manner to maintain high customer service standards.

Physical Demands:

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to maintain a professional appearance.
• May be required to satisfy requirements imposed by specific projects, customers, or company.
• Must be able to use hand tools, laptop, email, smartphone, and tablet.
• Must be able to carry and move equipment and tools weighing 25 pounds unassisted, and up to 50 pounds occasionally.

Pre-hire requirements include a drug test and a background check.