Patcraft Account Manager - Western NY - Shaw Industries Group, Inc.

Job Title

Patcraft Account Manager - Western NY

Position Overview

Driven by imagination, intention and purpose, Patcraft creates high-performance flooring solutions for every market sector. For more than 75 years, we have worked alongside our customers to best understand how flooring will support the way people learn, work, heal and connect within a space. Knowing that flooring plays an integral role in the built environment, we think big and with keen attention to the trends and innovation happening in design every day. As a leading soft and hard surface commercial brand, we hold ourselves to the highest standards delivering quality products that transform space and human experience.

The Patcraft Upstate New York team is expanding. Our team is growing and this opportunity to join our team might just be what you've been looking for.  We are adding a teammate to join us in Western NY, covering from Syracuse west. The ideal candidate lives in the Syracuse, Rochester or Buffalo market.  This position will be part of a team who in collaboration coversthe A&D Community, End-Users and the Flooring Contractor channels.  Along with the channel focus the team covers all end-use segments. 

Responsibilities:  

• Characteristics to include honesty, integrity, hard work, enthusiasm and motivation.

• Work with architects, designers, flooring contractors, end users, contractors, etc. to select appropriate products for their projects that fit within their design criteria, budget and time frame.

• Travel daily throughout assigned area to call on existing customers and prospect new customers to solicit business.

• Manage project from inception to completion including identifying opportunity, product selection, specification, order placement, order tracking, delivery coordination, installation oversight, punch walk/ claim coordination (if necessary), and communication of maintenance program.

• Must be motivated and comfortable working and supporting a closely knit team environment.

• Must be able and competent to work with and manage customer base thru CRM (Customer Relationship Management) tool such as Salesforce.com

• Follow up on a variety of leads from sources such as Dodge & networking groups

• Build relationships with existing and new customers by entertaining such as lunches, dinners or special events. 

Commercial Account Managers must implement the selling process in his/her area; they must have the ability to make good judgment decisions. A full understanding of the product line is essential. Furthermore, an understanding of the application that each product serves is critical. The ability to interface/communicate with a diverse group of customers in a friendly and respectable manner is a must. The ideal candidate will possess a flexible personality and be able to communicate clearly to other persons, both orally and in written form. Commercial Account Managers must give presentations to architects, designers, and end-users to educate them on the flooring industry and how Patcraft can benefit them on their projects. 

Required Competencies:

• Build Trusting Relationships

• Influence Others

• Execute Action Plan

• Demonstrate Inclusive Leadership

• Adapt and Change

Qualifications: 

High School Diploma/GED.

Living in Syracuse, Rochester or Buffalo.

Preferred Qualifications:

Bachelor's degree

Commercial flooring experience

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.