Patient Access Associate - UnityPoint Health

UnityPoint-St. Luke's

PRN (As Needed)

Creates accurate and thorough registration for each patient visit.  Responsible for obtaining demographic and financial information as well as obtaining signatures required for successful billing submission.  Collects patient liability before or at the time of service as defined by the patient’s insurance plan.  Interact in a customer focused and compassionate manner to ensure patient’s needs are met.

Why UnityPoint Health?

• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

    Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org.

Registration and Data Integrity

• Engage with patient/legal representative to obtain and input accurate demographic and insurance data to ensure accuracy.
• Consistently schedules, registers, and obtains signatures.
• All data collection from patient and or guarantor should be accurate, complete and compliant.
• Follows all policy and procedures related to optimal financial performance.
• Utilizes tools such as real time eligibility responses, on-line resources, phone or fax to verify eligibility to ensure accuracy.
• Understands and communicates patient benefit information and follows collection guidelines.
• Understand and execute downtime procedures.
• Maintains ability to perform roles associated with Kiosk registration process including but not limited to greeter and promoter.

Customer Service

• Demonstrates UnityPoint’s FOCUS Values in all actions and interactions.
• Consistently uses ADIET and no point policy in all interactions.
• Greets all patients and visitors with quality customer service and professionalism to ensure an exceptional patient experience.
• Answer telephone calls in a clear, calm, and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally
• Anticipate the business needs to assist coworkers and adapt to staff coverage in any registration area or site.

Financial Services/Billing

• Knowledgeable of self-pay or underinsured patient policies and refers to the appropriate teams for resolution.
• Ensures accuracy of data collection by resolving registration errors as assigned by work queues.
• Understands requirements for authorization and medical necessity.
• Uses standardized tools to identify missed information and secure proper documentation.
• Ensures financial integrity of the billing system with accurate reconciliation for point of service collections and cash drawer balancing.
• Utilizes estimate tools within EPIC to accurately present financial liability.
• Professionally processes the collection of financial liability and facilitate payment arrangements.

Collaboration and Team Synergy

• Supports and contributes to department goals by attending department meetings and participating in performance improvement activities.
• Anticipates the need to assist coworkers and adapt to staff coverage at any registration areas/sites.
• Assist new hires in training process.
• Demonstrates teamwork by working, acting, thinking and collaborating as a team while supporting team decisions.
• Maintain accountability for individual actions and encourage, support, teach, mentor and resolve conflict in a healthy manner.
• Promote and celebrate team achievements.