Patient Access Coordinator - UofL Health

Overview

The Patient Access Coordinator is responsible for oversight of revenue cycle activities related to patient registration, referrals, precertification/pre-authorization, insurance verification, co-pay collections, customer service functions and training pertaining to front end operations to ensure financial goals are met. Completes and evaluates Patient Access functions and creates the first impression of UMC’s services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities.

Responsibilities

• Maintain and oversee planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections and referrals to eligibility and outreach enrollment specialists. 
• Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations. 
• Ensure that POT worklist is completed daily.
• Facilitate communication between departments and PA management regarding issues of front end operations.
• Monitors service volume, referral activities and timeliness.
• Complete daily charge reconciliation worklist.
• Develop resource materials and guides to be used by staff. 
• Ensure compliance with established policies and procedures of University Medical Center, the employees, regulatory agencies and third-party payers. 
• Schedule patient appointments daily for all site accordingly.
• Establishes a positive impression and maintains good customer service with patient, families, medical staff, physicians and other employees of the organization. 
• Fill in for other Patient Access team members during lunch or absences as needed.
• Assist with projects as directed by Senior Management.
• Attend Department and Team meetings as required. 
• Performs other duties as assigned.
• Contributes to the accomplishment of department and hospital objectives.
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.

Qualifications

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma or equivalent required
• PC literacy, must be able to type 30 wpm with a 95% accuracy
• Excellent organizational, oral & written communication skills required
• Two years of relevant patient access experience required

KNOWLEDGE, SKILLS, & ABILITIES

• Must be dependable, professional and a team player

• Critical thinking skills
• Solid oral and written communication skills
• Ability to multi-task and be flexible with job demands

• Energetic, motivated individual that connects well with people
• Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines.