Patient Access Coordinator - MP RPO

ABOUT OUR CLIENT:

Huggins Hospital is a 25-bed, non-profit community hospital designated as a Critical Access Hospital. Huggins Hospital endeavors to offer the best of two worlds - the warmth and friendliness of a small town and the technical expertise of modern medicine. Located in Wolfeboro, NH, we provide primary care, diagnostic testing and specialty services in the region. Huggins provides medical services to the region's year-round population of 30,000 residents and approximately 120,000 seasonal residents and visitors who come from all over the world to enjoy the Eastern Lakes Region and the communities of: Alton, Brookfield, Effingham, Freedom, Madison, Moultonborough, New Durham, Ossipee, Sanbornville, Sandwich, Tamworth, Tuftonboro, Wolfeboro and surrounding towns.

The hospital and our professional medical staff have a reputation for excellence in primary care, inpatient and outpatient surgery, medical imaging and diagnostics, gynecology, orthopedics, pediatrics, physical therapy, cardiac and occupational rehabilitation and emergency services. At Huggins Hospital, we are part of the community we serve. We know that we can only achieve our vision by working collaboratively with our community to provide the care the community needs in a coordinated, seamless way.

WHO YOU ARE:

Under the immediate supervision of the Manager of Patient Access, is responsible for ensuring a positive patient experience while working at Huggins Hospital Provider Practices, or centralized services in support of the Practices. These two primary core functions with their associated responsibilities will be rotated as per a schedule designed to foster optimal cross coverage.

This Patient Access Coordinator (PAC) will float between our Moultonborough and Tamworth locations!

Duties and Responsibilities:

Scheduling & Appointment Integrity:

• Responsible for scheduling, interviewing and pre-registering all patients utilizing Huggins Hospital Provider Services.
• Answers all calls in in dedicated Provider Practice relating to scheduling an appointments.
• Possesses the knowledge necessary to properly introduce and share the bios of Providers at each Practice; the operational hours and geographic location of each practice; and assist the patient with their appointment needs in a way that upholds the access to Huggins that each patient deserves.
• Ensures the patients flow through the scheduling and registration systems as quickly and efficiently as possible.
• Schedules patient in Allscripts according to the patient's needs at time of call, aligning appointment selection type.

Registration Integrity & Check in:

• Enters the appropriate demographic and insurance information into the Allscripts and Evident computer system to facilitate patient care and appropriate billing procedures.
• Complete MSP for all Medicare patients and will document all necessary components within the patient chart.
• Ensure that the Best Practice is reviewed regularly and processes are followed consistently as outlined.

Office Duties:

• Maintains all office machinery, placing service calls when necessary.
• Maintains a clean/safe office environment.
• Keeps office neat, clean, organized and free of clutter.
• Other administrative duties as assigned.
• Floating and cross coverage across all Huggins Hospital Practices.

Communication:

• Ensures excellent patient service at all times.
• Provides patient with all necessary information related to the scheduled appointment being mindful to ask if patient will require mobility or communication assistance.
• Accepts and returns patient calls using appropriate telephone etiquette. Ensure the patient's confidentiality is always maintained.
• Answer the telephone, file, pre-load, and perform chart preparation and record retrieval as needed.
• Provide the patient with appropriate educational materials related to the exam/appointment.
• Prepares the patient verbally for the recommended use of the Follow My Health Portal and Health Grid functionality.
• Utilizes the Allscripts EMR to appropriately document within the patient chart for provider correspondence related to the appointment and/or needs of the patient.
• Appropriately communicates with providers and office, any questions or concerns related to the patient's service.
• Answers telephone promptly and politely while identifying the department and person speaking.
• Take accurate and concise messages when appropriate and direct calls to the appropriate staff/department as needed with overall goal being to solution inquires as promptly as possible.
• Affirms appointment location, time, and educates patient on what to expect at the appointment location in terms of screening, check in, etc.
• Verifies eligibility for all insurances and completes the coordination of benefits according to the response.
• Ensures all fiscal procedures are followed in a consistent manner by collecting co-payments when necessary and performing simple banking.
• Able to answer basic billing inquiries and directs patient to the appropriate staff to address problems and establish payment plans.

MINIMUM EDUCATION AND WORK EXPERIENCE

• Prior experience in healthcare related institution and demonstrated computer skills preferred
• Excellent interpersonal communication skills
• Ability to be very detailed oriented