Job Title: Patient Access Representative

Job Description

We are seeking a dedicated Patient Access Representative for a first-shift position (7:00 am - 3:30 pm) with alternating weekends and holidays. The role involves supporting the Emergency Department by performing scheduling, registration, patient pre-admission and admission, reception, and discharge functions. You will be responsible for obtaining complete and accurate patient demographic information and employing proper, compliant patient liability collection techniques before, during, and after the date of service. Training on the first shift will be provided for the first three weeks.

Responsibilities

• Greeting customers following standards of care and providing world-class customer service.
• Completing full patient registration at the date of service and adhering to financial and cash control policies and procedures.
• Thoroughly explaining and securing hospital and patient legal forms such as Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, EMTALA, etc.
• Scanning and creating patient information packets/folders for upcoming hospital services.
• Assisting with scheduling diagnostic procedures and entering data in the scheduling system.
• Educating patients about financial liabilities and employing proper, compliant patient liability collection techniques before, during, and after the date of service.
• Performing hospital cash reconciliation and secured payment entry in adherence to financial and cash control policies and procedures.
• Securing medical necessity checks/verification in accordance with Centers for Medicare & Medicaid Services.
• Verifying insurance, benefits, coverage, and eligibility, completing assigned registration financial clearance work lists activities.
• Obtaining insurance authorizations for scheduled and unscheduled hospital services, and securing inpatient visit notification to payors.
• Assisting with scheduling and coordinating post-discharge care for patients.

Essential Skills

• Medical office experience
• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Customer service skills and experience
• Ability to work in a fast-paced environment
• Ability to receive and express detailed information through oral and written communications
• Course in Medical Terminology
• Understanding of Third Party Payor requirements
• Understanding of Compliance standards
• Ability to perform essential job duties in at least two Patient Access service areas including ED
• Proper negotiation techniques to professionally collect money owed by patients/guarantors
• Ability to build and maintain collaborative relationships with both internal and external clients
• Ability to appropriately interpret physician orders, medical terminology, and insurance cards

Additional Skills & Qualifications

• Knowledge of function and relationships within a hospital environment
• Ability to use proper negotiation techniques to collect money owed by patients/guarantors
• Ability to build and maintain collaborative relationships with both internal and external clients
• Ability to appropriately interpret physician orders, medical terminology, and insurance cards

Why Work Here?

This is a full-time, long-term role for the right individual. You will be part of a supportive and collaborative team environment. The position offers an excellent opportunity to grow your skills and advance your career in the healthcare industry.

Work Environment

This is a fast-paced environment where you will be on your feet, moving around the Emergency Department with a computer on a cart to gather demographic information from patients. You will encounter individuals in pain with possible visible injuries and must be comfortable with these situations.

Job Type & Location

This is a Contract position based out of Detroit, Michigan.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.