Patient Access Representative I - UofL Health

Overview

WE ARE HIRING!Location:515 W. Market Street, Louisville KY 40202

Shift Options: 1st shift

About Us

UofL Physicians is one of the largest, multi-specialty physician practices in the Kentuckiana region. With over 700 providers, 200 practice locations and 78 specialties, UofL Physicians’ academic and community physicians care for all ages and stages of life, from pediatrics to geriatrics with compassion and expertise. UofL Physicians academic providers are professors and researchers at the UofL School of Medicine, teaching tomorrow’s physicians, leading research in medical advancements and bringing the most progressive, state-of-the-art health care to every patient.

With more than 13,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Our MissionAs an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

JOB SUMMARY

The Access Center Partner I is responsible for communicating with patients and physicians in a timely and professional manner. As a first point of contact, the person will create a positive impression for U of L Physicians while scheduling patient appointments according to clinic operating standards.

Responsibilities

• Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care
• Schedule new, return, and referring provider appointments within assigned group or warmly transfer to level II agents
• Accurately schedule patient appointments in accordance with physicians’ template and guidelines using access center technologies
• Regularly monitor guided schedule documents to ensure up to date scheduling compliance
• Determine appropriate physicians for all non-directed referrals
• Reschedule patients using proper functions
• Field non-clinical patient questions or transfer to appropriate clinical parties
• Set patient’s expectations for their visit ensuring an excellent patient experience
• Call patients to reschedule appointment when clinic is cancelled
• Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems
• Treat all matters confidentially concerning patient information according to HIPAA guidelines.
• Adhere to group productivity and quality metrics
• Other duties as assigned.

Qualifications

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma or Equivalent required
• Excellent customer service skills required
• Two years of scheduling in a multi-specialty clinic, preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Successful completion of all required training
• Must be dependable, professional and a team player
• Excellent organizational and communications skills and ability to work independently
• Ability to adhere to deadlines
• Seeking energetic, motivated candidates

WORKING CONDITIONS

• Call center/office environment with regular sitting at a desk with the use of a computer and telephone

JOB REQUIREMENTS

• Candidates upon hire will complete an electronic I-9 verification
• Only those candidates whose experience best meets our requirements will be contacted
• University of Louisville Physicians is an Equal Opportunity Employer
• Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy