Patient Access Representative II Ophthalmology Westlake - University Hospitals

Patient Access Representative II's provide our world renowned healthcare team with comprehensive administrative support. PAR II's serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. PAR II's offer solutions in anticipation of patient needs and greet every patient verbally, with eye contact, and body language that is welcoming and friendly. In this highly visible role PAR's support departmental teams and interact with patients, families, and health care providers.

• Responsible for interviewing/registering/instructing patients in a face-to-face setting or on the telephone.
• Enters and validates medical, demographic, insurance, financial, and business data in a timely and courteous manner to ensure master patient index integrity and creation of an accurate claim.
• Prepares standard patient materials including forms, labels, brochures, surveys, etc.
• Maintains confidential health records, processes physician orders, and schedules patients.
• Identifies and communicates need for interpreter services.
• Provides patient education regarding third party coverage and liabilities.
• Communicates possible payment options and personally connects patients to financial counselor if needed.
• Collects, posts, and balances co-pays, deductibles and other patient payments.
• Performs a variety of additional support and backup functions within the department, and provides cross-coverage as needed.
• Helps mentor new hires.
• Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows.
• Handles a wide variety of patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay.
• Recruits and trains patients to access My UH Care Personal Health Record.
• Exceeds achievement of productivity and quality standards.
• Is subject matter expert in computer applications used by PAS, insurance/government regulations, and UH/PAS policies/procedures used within the department.

• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• Actively participates in UH emergency preparedness.
• May be scheduled to work at off-sites
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

• High School Equivalent / GED (Required) and
• Associate's Degree or progress towards degree (Preferred) and
• Medical Terminology (Preferred)

• 2+ years experience in patient registration, scheduling, banking, office, or related medical field using computers (Required)
• Bachelor’s degree accepted in lieu of 1 year of work experience.

• Basic knowledge of third party payer and managed care insurance requirements (Required proficiency)
• Basic knowledge of medical terminology (Required proficiency)
• Demonstrated ability to use PCs (and toggle between multiple applications), Microsoft Office suite, and general office equipment (i.e. printers, scanner, electronic signature pads, copy machine, multi-line phone, FAX machine, etc.) (Required proficiency)
• Experience using clinical computer system (Required proficiency)
• Detail-oriented and organized, with good analytical and problem solving ability (Required proficiency)
• Notable client service, communication and relationship building skills (Required proficiency)
• Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
• Strong written and verbal communication skills and excellent spelling. (Required proficiency)
• Professional demeanor (Required proficiency)

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

• 10%

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