Patient Access Representative - Frye Regional Medical Center

Job Summary

In a medical setting, a patient access representative is the first point of contact for a patient. This includes registration, scheduling patients and/or pre-registration functions. Processes the necessary information for admittance and insurance billing.

COMPANY DESCRIPTION

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions

• Provide exemplary Customer Service
• Assign the correct medical record number and notify HIM for any duplicate patient records
• Schedule all appointment types, including the most complex, across all facilities with a high degree of accuracy
• Answer incoming calls in a timely and professional manner
• Review clinical documentation and submit to insurance companies for initiation and obtaining authorization or pre-certification on OP diagnostic hospital services.
• Pre-registration of scheduled procedures
• Register patient by obtaining and entering accurate demographic information at designated workstation or at bedside.
• In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house. Provide estimates to patients and/or physicians as requested
• Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
• Follows all guidelines set forth in the Cash Handling policy.
• Explain benefits to the patient and/or family member as needed in person and telephonically.
• Obtain insurance and photo identification card copies
• Assign insurance plans accurately
• Scan appropriate order into the correct patient’s account
• Relays information between patients, family members, and clinical staff as needed
• Updates demographic information as needed
• Obtain signatures on documents needed to complete the registration process.
• Assists patients during the checkout & Pre-registration process by calculating and collecting a payment information and posting payments accordingly
• Cross trained to register patients in any registration area.
• Assist with training of new employees
• Works Revenue Cycle reports when assigned
• Other duties as assigned
• Knowledge, Skills & Abilities
• Communication-communicates clearly and concisely, verbally and in writing
• Customer orientation-establishes and maintains long-term customer relationships by building trust and respect
• Interpersonal skills-able to work effectively with fellow coworkers and clinical staff members
• Basic skills-demonstrates the ability to organize and perform multiple tasks accurately in a timely manner in a fast paced environment
• PC skills-knowledge of Microsoft Offices and other required applications
• Policies and Procedures-demonstrates knowledge and understanding of organizational policies and procedures.

Benefits - Wide range of benefits options!

• Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
• HSA
• 401(K) retirement plan contributions
• Generous Paid Time Off
• Accident & Critical Illness Insurance
• Prescription Assistance with OptumRx
• Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
• Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

Minimum Education

• High school diploma or equivalent required

Minimum Work Experience

• 3 years’ experience in medical facility, health insurance, or related area preferred
• 3 years in Patient Access preferred.
• Medical terminology knowledge preferred.