Patient Access Specialist - Damien Center

Patient Access Specialist (26 N Arsenal Ave)

Patient Access Team

Damien Center Values

Dignity-Collaboration-Accountability-Equity-Quality-Innovation

Founded in 1987, Damien Center is Indiana's oldest and largest AIDS service organization (ASO) and serves more than 8000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.

Position Summary:

The Patient Access Specialist is responsible for the daily operational, financial, clerical, and patient services necessary to maintain the efficient flow of the health center. Patient Access Specialists are responsible for providing the best first impression to all patients and visitors. The Patient Access Specialist is an ambassador to fulfilling the health center's mission of providing services, education, and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care.

Duties and Responsibilities:

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

• Welcome and greet all patients and visitors, in person or over the phone in a polite and professional manner.
• Responsible for scheduling, re-scheduling, canceling all patient appointments.
• Complete check-in/check-out, update demographics, verify insurance eligibility, etc.
• Respond to voicemails in a timely and accurate manner.
• File patient documentation into the EHR such as annual patient registration update, consents forms, disability paperwork, etc.
• Collect co-payments and patient balances.
• Facilitate patient flow by notifying the clinical staff when patients arrive, being aware of delays and communicating with patients and clinical staff.
• Ensures that daily tasks achieve department goals for Key Performance Indicators (KPI) such as No-Show rate, abandoned call rate, etc.
• Assist patients using the Healow app to access their patient portal.
• Attend all department meetings as directed.
• Protect patient confidentiality by following all HIPAA standards and securing Protected Health Information (PHI).
• Maintain a clean and organized lobby and work area.
• Connect patients with other resources at the health center including case managers, health navigators, and client navigation services.
• Performs special assignments and other work, on an as-needed basis. 

Education and/or Experience

• High School Diploma or Graduation Equivalency Degree (GED) or High School Equivalency (HSE) required.
• 1-2 years of experience in patient registration, patient financial counseling, insurance navigation, or similar experience required.
• Excellent communication skills, strong attention to detail, and computer proficiency required.
• Experience with Microsoft 365 (Outlook, Teams, SharePoint, Excel, etc.) required.
• Bilingual (English/Spanish) preferred, but not required.  

*Work or lived experience may substitute for education requirements on a case-by-case basis.

Knowledge, Skills, and Abilities:

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required.  Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.  The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands: 

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
• The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor.

• Office setting, with sustained use of a computer.
• The noise level in the work environment is minimal to moderate.
• Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.

• FLSA Status: Hourly, Full-time, Non-Exempt               
• Leader: Patient Access Manager (26 N Arsenal Ave)
• Salary: $21.79 hourly

• Benefits: 
• 150 hours of PTO in the first year followed by 195 hours per year moving forward.

• 12 paid holidays
•  Medical coverage options include a PPO plan or a HDHP.
• Dental & Vision plans
• Health Saving Account or Flexible Spending Account
• Dependent Care Flexible Spending Account
• Employee Assistance Program
• 403b Retirement Account with 5% matching and 100% vesting after 90 days
• Life Insurance @ 2 times the annual salary
• Voluntary Life Insurance Plan including spouse and child coverage options
• Short- & Long-Term Disability Plans
• Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges
• Professional Development Opportunities
• Tuition Assistance
• Annual performance review that includes an annual performance-based salary increase

Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve.  As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, and to be vaccinated against COVID-19 (including all boosters), barring an approved religious or medical exemption.   

Damien Center is an Equal Opportunity Employer

Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply at www.damien.org/job-opportunities

This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment.  Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center's right to assign or reassign duties and responsibilities to this position at any time.