Patient Access Supervisor - Maine Health

Position Summary

The Patient Access Supervisor at Mid Coast Hospitalprovides direct oversight of Patient Access teams that complete functions including Centralized Check In/Sign In for outpatient services, registration of outpatient services, ED Registration and Admissions. At some locations, the Supervisor may also oversee switchboard services. The Supervisor reports to the Coastal Healthcare Alliance Patient Access Manager. The Supervisor oversees staff working 24/7 and is responsible for providing leadership, support and direction in the application of the Patient Access standards and principles of continuous improvement. The scope of responsibility includes maintaining the processes, data system accuracy and infrastructure, ensuring that MaineHealth receives timely payment for services provided or makes alternative financial arrangements, and that patients receive prompt clinical services. The Patient Access Supervisor ensures that the financial goals and objectives based upon the department metrics are achieved monthly for each area of responsibility. Creating an environment where new ideas are encouraged. Reinforces staff involvement in all improvement activities, develops department goals and objectives which support the health system. Maintains a full understanding of each role within the process and its impact on the larger scope of the Revenue Cycle.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: 2-year college degree or equivalent leadership experience.
2. License/Certifications: N/A
3. Experience: 1–2 years in a related healthcare field and 1–2 years of leadership experience preferred.
4. Has the experience and analytical skills necessary to identify innovative opportunities for improvement, including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards.
5. A high level of self-activation and ability to work in a high volume, fast-paced work environment requiring prioritization of multiple tasks simultaneously.
6. Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Communication skills include experience working with Microsoft Office products.
7. Customer service experience is required, including training in customer service principles.
8. Must be able to handle sensitive, stressful and confidential situations and account information.