Patient Access Supervisor | Patient Access | Days - UF Health

The Patient Access Supervisor provides general supervision and direction with staff at all times while evaluating the performances of the Patient Access operations. This role will work closely with patients, physicians, office staff, and clinicians to obtain complete demographic information and accurately schedule patients for procedures with a strong focus on patient flow, patient check-in, insurance verification, and patient issues that may arise. This position will also oversee the call center monitoring calls and all daily activities for Patient Access for various locations at UF Health St. Johns and maintaining patient flow. This position also serves as a resource for staff and upper management on scheduling procedures.

• Supervises activities and personnel in all assigned PFS Registration areas. Complies with all Federal and State laws and regulations. Assists with the creation of new policies and procedures while ensuring that existing departmental policies and procedures are complied with. Models PICA pillars at all times.
• Assures that staff is trained in the use of the medical necessity software program and that it is used on every Medicare outpatient registration. Assures that Patient Estimates are being facilitated and explained to patients.
• Monitors and audits the accuracy of information obtained by Patient Access Registrars. Enforces that all documents, photo IDs and insurance cards are being scanned into the system at 95% or above.
• Assists with new hire process and assures that employees are trained in all aspects of their job. Assists with the completion of performance evaluations and corrective action plans. Assists with processing of payroll, managing employee time tracking system and PTO requests.
• Responsible for providing Ancillary Providers with necessary and accurate information.
• Responsible to assure a good working relationship with physicians and their office staff as well as fostering a close working relationship with the Hospital Utilization Review staff and Enterprise Team.
• Verifies that the safe contents are accurate and that the logbook reflects the number of valuables in the safe. Monitors front end collections for designated areas and ensures that goals are being met.
• Organize and prioritize work requests, manage multiple projects and adjust priorities quickly in response to changing environments.
• Responsible to keep superiors informed of all problems or unusual matters of significance. Responsible to keep staff informed of system changes or compliance issues through group meetings.
• Responsible for maintaining the appropriate staffing levels and facilitating payroll review functions in KRONOS. Ensures that financial performance objectives are achieved that are related to Revenue Cycle initiatives.
• Assists with Scheduling and Pre-Registration/Pre-Certification operations on an ADHOC basis or as needed for cross-departmental coverage.
• All other duties as assigned by department.

High School Diploma/Equivalent is required.

3 years of medical office, insurance and/or billing/registration experience is required.

1 year of supervisory/management in related area of work is required. 

Knowledge of Insurance Eligibility required. Knowledge of Medical Terminology required.

Preferences:
A.A or A.S Degree