Patient Account Liaison - Electromed Inc.

People Purpose:   Beyond Competitive
It is no longer ok to just be competitive regarding how we treat our people in everything we do. Our leadership team believes wholeheartedly we need to be beyond competitive and cultivate a culture of proud, driven employees who are passionate about the work they do and where they do it.  Our leadership strives to unleash unsurpassed potential in every team and individual employed and owns making that happen. Sincere, Simple, Smart.

What makes us Beyond Competitive:

• 6 weeks time off annually
• Incentive bonus plan
• Flexible hybrid/remote work options
• Full pay maternity, paternity, parental, short-term disability leaves
• Employee driven recognition program
• Access to hundreds of training opportunities
• Company paid educational assistance
• Well-being on demand
• Perks at Work
• Competitive health and welfare plans -HSA company contribution
• 401(k) company match
• Great culture and people!

The Opportunity:
The Patient Account Liaison (PAL) is responsible for reviewing and processing new referrals from patient intake to shipping and insurance approval. The PAL is the primary contact for patients, clinics, and Clinical Area Managers within their designated territory with responsibilities including patient intake and contact throughout the referral process, obtaining payer required documentation, submitting, and obtaining insurance authorizations, obtaining patient documents, and assisting with patient payment programs. This is a fulltime remote position. Bilingual in Spanish strongly preferred.

Job Outcomes You Must Get:

• Follow Electromed mission and core values, while striving to achieve company goals
• Understand and adhere to local State and Federal healthcare regulatory and compliance rules
• Responsible for maintaining patient flow and relationships with physicians and their staff, discussing treatment options, providing nurse and patient education. Act as main point of contact between physician, patient, and Clinical Area Manager (CAM)
• Review new patient referrals and intake information for required documentation and medical necessity, insurance, demographics, clinical history, etc.
• Collect and organize medical records, maintain electronic charts including comprehensive care plans, medical information, treatment records and billing data
• Ensure patients have proper authorizations for treatment coverage, perform benefit verification and submission of authorization requests.
• Develop payer knowledge base related to diagnosis, coverage guidelines and medical criteria
• Communicate professionally and effectively; requires extreme attention to detail, problem resolution, and knowledge of medical terminology, Protected Patient Info and HIPAA laws
• Develop relationships with patients and providers by maintaining exceptional service and follow up care
• Educate patient on the therapeutic benefits of the SmartVest to promote prescribed adherence
• Discuss therapy and treatment costs, collect, and update necessary patient information and forms for insurance processing
• Assist internal and field team, payers, and patients in understanding payer methodologies and resolution of order-related issues through outreach and response to inquiries
• Effectively submit insurance requests to obtain authorization, utilizing tools such as web portals and authorization partners.
• Primary contact for providers & patients prior to the shipment of their device
• Provide order status updates for incoming calls from patients, clinics, and sales representatives
• Initiate and arrange product shipment, including determining device and garment selection
• Quickly and accurately identify and assess individual customer needs, determining appropriate action and taking ownership to ensure positive resolution
• Work closely with referring MD offices and internal team to provide timely service to patients
• Ensure the accuracy of referral and patient data entered into system by verifying information received
• Ensure proper documentation and data is received in a timely manner

Requirements for Successful Job Outcomes:

• High School diploma or GED required; degree preferred
• Extensive customer service experience with phone contact, preferably in a call center environment
• Substantial experience working directly with providers in healthcare or DME setting                                                                           
• Strong and solid experience working with insurance companies in the capacity of benefits & coverage, and authorizations
• Previous experience in medical device or other healthcare environments required
• Proficiency working with Microsoft Office suite
• Knowledge of medical terminology
• Familiarity of medical documentation
• Knowledge of Protected Patient Info and HIPAA laws
• Proven and recurring success working directly with sales teams preferred      
• Experience with DME billing preferred
• Experience with Medicare part B coverage
• Experience with national payers
• Knowledgeable of insurance requirements with the ability to determine medical justification to ensure proper reimbursement  
• Strong knowledge of medical insurance benefits and authorization processes
• Bilingual in Spanish strongly preferred

 

You live the Company Core Values	You are organized, can multi-task, and prioritize
You are driven and highly motivated	You are competitive
You have outstanding attention to detail	You can meet deadlines and get results
You are excellent at customer service	You are creative
You are analytical and can solve problems	You are a self-starter and directed
You are patient centric and empathetic	You are a critical thinker
You are collaborative and coachable	You persevere, are resilient, and determined
You have strong communication skills	You thrive in a fast-paced environment and learn fast
You are eager and willing to improve	You can adapt, are positive, and take accountability
You are productive, get results, and win	You like to earn $ and be recognized
You love what you do and helping patients!

Be You.

Our people celebrate diverse individuals, backgrounds, and thinking. As an equal opportunity

employer this is the absolute most important belief in cultivating our

culture and growth together.

Core Values

Unwavering passion for Patients. Make it happen. Encourage innovation and creativity.

Embrace change. Always do what's right. Listen, learn, and deliver.

Electromed develops, manufactures, and markets innovative airway clearance devices that help

people around the world breathe better, stay healthier, and lead active and fulfilling lives.

Making Life’s important moments possible-one breath at a time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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