Patient Account Management Specialist - Our Billing Co LLC

Our Billing Co. is seeking a Patient Account Management Specialist to join our team.  The primary purpose of the Patient Account Management Specialist role is to ensure the timely management of patient accounts from a financial perspective, including the resolution of COB issues, and the collection of patient receipts for both pre- and post- services.  The Patient Account Management Specialist will be responsible for conducting training and education sessions for new and existing registration staff (i.e. group and individual session. Support other billing initiatives as needed.
 

Essential Functions:

• Develop and follow workflows to facilitate pre- and post-service collections across all service lines.
• Work with patients directly to resolve COB issues, which will ensure payment for services.
• Contact patients directly concerning financial non-compliance, facilitating payment and/or coordinating payment arrangements.
• Coordinate patient discharges in accordance with company policy.
• Assist with the development of group and individual training materials for registration personnel.
• Coordinate and instruct both group and individual registration training sessions as required.
• Provide direct on-site (medical office) training to registration personnel as required;
• Facilitate the reprocessing of medical claims.
• Assist with pre-registration activities as required.
• Work with patients in effort to assist them in understanding their individual insurance plans and financial obligations.
• Deliver exemplary customer service in order to provide a positive patient experience across the organization.
• Perform other duties assigned by management.

Minimum/Preferred Qualifications:

• High School Diploma required.
• 3 years' experience in front-end medical office or back-end medical billing.
• Specialized knowledge of medical collection's experience preferred.
• Special Skills: Self-motivated, good customer service skills and experience, excellent verbal and written skills, PC literate

The position is fully remote.

Our Billing Co. offers a competitive benefits package:

Pay Range: $20.15 to $22.07 per hour

Individual annual salaries/hourly rates will be set within job's compensation range, and will be determined by considering factors including, but not limited to market data, education, experience, qualifications, and experience, qualifications, and expertise of the individual and internal equity considerations.

This position requires constant sitting in an office environment. Employees may be asked to occasionally perform other movements or physical tasks. Workplace accommodations may be available for employees in accordance with the Americans with Disabilities Act.