Patient Account Representative - Customer Service and Collections - Vancouver Clinic

Vancouver Clinic is seeking a full-time Patient Account Representative to join our Customer Service and Collections team within the Patient Financial Services department. This position is located at our Park Plaza administrative location.

Schedule: Monday - Friday, 10am to 6:30pm. Opportunity to work remotely after successful completion of training and metric competencies are met, approximately six months.

Hiring range is $20.08/hour to $25/hour. Actual rate dependent on applicable professional experience and qualifications.

RESPONSIBIITIES:

• Answer calls and responds to patient inquiries and/or problems regarding bills in an accurate, prompt, and courteous manner.
• Identify delinquent accounts and contact patients to negotiate a payment plan.
• Respond to collection agency correspondences and agency assignment paperwork.
• Process bankruptcy and probate accounts.
• Evaluate patient eligibility for financial assistance adjustment.
• Receive patient requests for information and adjustments. Initiates resolution as identified in department policies and procedures.
• Provide quality customer service and resolution to callers' concerns
• Process appropriate refund in accordance with department policies and procedures.
• Responsible for the analysis and necessary corrections of patient accounts as it pertains to clean claim submissions or re-bills.

• Knowledge of commercial insurance contract practices, third party billing and billing to private clients.
• Keyboarding minimum 40 wpm.
• Accurate 10 key by touch and familiarity with Microsoft Word and Excel.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Minimum of one-year experience in health care accounting and medical billing required.
• Customer service experience required, preferably in a healthcare setting.
• Experience with private billing and collections regulations preferred.

Pay Range:
$19.22 - $26.91

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.