PATIENT ACCOUNT REPRESENTATIVE - University of Washington

Req #: 240242 Department: LABORATORY MEDICINE AND PATHOLOGY Appointing Department Web Address: https://dlmp.uw.edu/ Job Location Detail: COLUMBIA TOWER Posting Date: 11/01/2024 Closing Info: Open Until Filled Salary: $4058 - $5809 per month Limited Recruitment: **Open to UW Employees only** Shift: First Shift The Department of Laboratory Medicine and Pathology has an outstanding opportunity for **PATIENT ACCOUNT REPRESENTATIVE** on our Reference Lab Client Account Services team located at Columbia Center in downtown Seattle. **WORK SCHEDULE** + 40 hours per week + Day Shift + Hybrid: In-person at the Columbia Tower one to two days per week, and remote for the rest of the days. **WHAT WE OFFER** + Vacation time and sick time off that accrues monthly, including 12 paid holidays. + Fully subsidized public transit pass (U-PASS) that covers multiple forms of public transportation in the region. + Excellent healthcare, dental, disability, and retirement plan options. + Lots of free fitness, healthy eating, finance, and stress reduction classes offered through the Whole U. + State Employee Tuition Exemption Program covering up to 6 credits of qualifying coursework per quarter at the University of Washington or other participating colleges or universities. + Eligibility for the Public Service Loan Forgiveness Program as a UW employee. **REQUIRED POSITION QUALIFICATIONS** High School graduation or equivalent AND three years of experience in patient accounting ,customer service, or a related office environment, OR equivalent education/experience.The Patient Account Representative (PAR) 3 is responsible for coordinating a wide range of complex duties that support Laboratory Medicine and impact the patient experience. The person in this role is a liaison between patients and other UW Medicine entities, and will maintain confidentiality of information. Serves as functional expert for department peers and oversees team adherence with established policies and procedures. The PAR will assist in orienting and training new staff. **PRIMARY JOB RESPONSIBILITIES** + Manage a high volume of calls in a structured environment working under a set schedule and tight timeframes. + Provide initial telephone screening for financial assistance and assist patients in completing financial assistance applications. + Review and respond to written inquiries about laboratory services, insurance information, account status and related billing issues. + Review and evaluate account status in Xifin billing system for all payments received. Enter payment data in account files using a computer-based accounts receivable program. Set up prepayment and confidential account for patients. + Contact insurance companies to clarify and resolve payment and coverage issues. + Generate invoices for laboratory services. + Oversee filing system for lab request forms, invoice copies and other documents. + Perform complex banking/financial reconciliation and coordinate posting activities. + Assist community users on laboratory services and billing policies, insurance information, and alternative options available to them. **ABOUT US** A regional resource for clinical laboratory services required for innovative patient care, research and educational programs, the Department of Laboratory Medicine & Pathology combines the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomic pathology services. Recognized for excellence in clinical training, world-class research initiatives, and a commitment to community service, we serve labs and medical facilities both nationally and internationally. To learn more about our team, please click HERE (https://dlmp.uw.edu/about/about-us) The Client Account Services team performs authorization, customer service, revenue cycle and billing related functions for the UW Medicine Reference Laboratory. UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.