Patient Account Specialist - NewVista Healthcare

Patient Account Specialist

Who we are

At NewVista, the mission is to inspire hope and deliver holistic care to those in need of behavioral health services and Addiction services in a safe and healing environment.  We operate Behavioral Health Hospitals, Detox and Residential facilities, and a variety of other ancillary line business that are here to support those who are seeking recovery.

Our compassionate team members work in a challenging yet rewarding environment where each person is a part of making direct impact to our patient’s lives. Our team members work for our patients to help aide them in the recovery and treatment process to restore a better quality life .

Healthcare:

• Medical Packages with Rx – 3 Choices
• Flexible Spending Accounts (FSA)
• Dependent Day Care Spending Accounts
• Health Spending Accounts (HSA) with a company match
• Dental Care Program – 2 choices
• Vision Plan
• Life Insurance Options
• Accidental Insurances
• Paid Time Off + Paid Holidays
• Employee Assistance Programs
• 401k with a Company Match

Education + Leadership Development

• Up to $15,000 in Tuition Reimbursements
• Student Loan Forgiveness Programs

The Role Itself 

NewVista is currently recruiting for a Patient Account Specialist. This position is part of the Central Business office and an integral part of the company's Revenue Cycle. The team member is responsible for providing financial support in all aspects of insurance claims billing, follow up on denials, and appeals. 

• Manage accounts receivable data ensuring timeliness, accuracy, and compliance.
• Update corrected patient demographic data and insurance information into the medical software system.
• Keep updated on all billing and benefit changes for insurance payers.
• Process rejection of electronic EDI reports and electronic payer remits.
• Communicate with insurance payers, government payers and third parties as a representative of NewVista to ensure accurate reimbursement of hospital claims.
• Work as a liaison between NewVista and payers to determine billing and reimbursement inconsistencies.
• File technical appeals with payers based on billing and coding errors.
• Attend payer seminars for continuing education in billing and accounts receivable.
• Effectively communicate with medical facility staff, patients, and/or insurance payers as needed.

Job Requirements:

Education:

• High school diploma or GED required.

Work Experience:

• 1 year of facility revenue cycle experience to include insurance billing and/or follow up.
• 6 months experience in writing technical and medical necessity appeals to insurance companies.