Patient Benefit Advisor Supervisor (Experienced Candidates Only) - Taylorsville - Full-Time - Granger Medical

Supervisor - Patient Benefit Advisor (PBA)

Overview: Granger Medical Clinic is looking to hire an experienced Supervisor to support our PBA team members and Phreesia implementation. This position will be a hybrid position, rotating within the clinics, some remote work from home, and some at our Headquarters in Taylorsville, UT.

Location: Granger Medical Headquarters, 995 W Levoy Drive, Taylorsville, UT 84123

Knowledge, Skills, and Abilities:

• Strong analytical, problem solving and management abilities.
• Advanced skills in Microsoft Office and Excel
• Excellent verbal and written communication and human relation skills required.
• Knowledge of the medical industry, insurance billing, CPT codes and medical terminology
• Advanced multispecialty knowledge
• Applicants must demonstrate the potential ability to perform the essential functions of the job.
• Establishing and maintaining a good working relationship with all external and internal contacts.
  • Great customer service with but not limited to:
    • Patients
    • Revenue Cycle Team members
    • Clinical Team members
    • Managers/Directors
    • Insurances/Payors
  • Communicates and shares knowledge and information for the well-being of the team and the entire clinic.
  • Works well with others, participates and actively shares in responsibility.
  • Contributes positively to the success of the team and organization.
  • Gives team members the benefit of the doubt and will seek to understand.
  • Exercising good judgment and can manage the expectations of all "customers" including patients and families, clinical staff, physician groups, and all external "customers".
  • Collaborating with clinical departments, providers, M.A.s, PSRS and co-workers to obtain information to ensure accuracy of the patient record and the optimal processing of the patient's bill.
  • Accurately follow all Granger Medical workflows and communicate appropriately with all team members.
  • Ability to be flexible with the demands of the position and open to workflow and policies changes with a willingness to implement.

Essential Functions and Duties for Supervisor

• Support and manage staff performance
• Overseeing the PBA team issues, investigating and helping bring issues to resolution in a timely manner
  • Manage overtime and reviewing over PBA team schedules and time off requests.
• Communicating team needs to the Manager
• Reporting and Communicating team metrics
• Provide feedback and training to employees
• Monitor Revenue Cycle dashboards to ensure patient claims are accurate while helping and follow up with clinic team members to correct errors that may be seizing claim processing.
  • Oversee and help support RCO Dashboard needs and functions such as processing working and ensuring they are brought to resolution timely.

• Working supervisory position with direct support to the team and departmental needs.
• Managing workflow of employees and delegating tasks as needed
• Assessing the work performance of PBA team members, identifying areas that need improvement
• Ensuring PBA team goals, deadlines and performance standards are met
• Supervisory skills including interviewing, employee performance evaluations, disciplinary record of conversations.
• Demonstrates excellent character and strong leadership qualities with physical presence at HQ.
• Training and onboarding new hires to ensure they understand their role
• Setting goals for team members and making sure they comply with the company's plans and vision
• Reporting performance to team and to the Manager
• Support Granger culture and initiatives and uphold the values through daily work activity
• Communicate to the PBA team regarding changes in daily work and additional information that my impact work
• Work with Manager and communicate team needs and issues
  • Writes, generates, and evaluates a variety of reports
• Collaborating, creating and implementing policies within the PBA team
  • Optimizing revenue cycle workflows
• Reporting and communicating team metrics
• Identifying any areas of improvement, collaborate with
• Provide general support for PBA team
  • Backfill open positions and time off as needed
• This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibility and qualifications required of employees assigned to the job.
• Supports PSRs as needed in front desk processes related to Revenue Cycle. Aids in implementing new policies, procedures, and workflows in regard to Revenue Cycle with our PSRs in their respective departments.
  • Attend PSR Trainings, along with the PSRs that work at the location they support, so they can follow up regarding their questions or concerns.
• Alerting RC Management of any observed recurring billing trends and or issues encountered through patient contacts and when possible, assists in developing solutions to said problems.
• Review benefit information with patients and discuss financial obligation that patient has to the provider. Collect on services prior to the procedure/surgery.
  • Manage any patient concerns, investigate and provide timely feedback.
• Review benefits information with patients and discuss financial obligation that patient has to the provider. Collect on services prior to the procedure/surgery.
• Establish payment plans for patients requiring financial assistance who have procedures/surgeries.
• Establish and maintain good working and supportive relationships with supporting clinic team including Providers, Managers, PSRs and all clinical support team members.
• Ensure all Granger created workflows are being accurately followed and providing necessary support of them.
• Support Clinic Team members and communicating with them through all forms of communication regarding the RCO Clinical Auth Processes.
  • Receiving incoming calls on direct line and logging into the Patient Benefit Advisor General line.
• Supports RC internal initiatives and or projects as deemed appropriate and assigned by RC Management.

Granger Medical Clinic offers competitive wages and excellent benefits. Benefits include:

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid Maternity Leave
• Tuition Reimbursement
• Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.