Patient Care Assistant NM Heart/ Full-Time - CHRISTUS Health

HRISTUS ST. VINCENT

Santa Fe, New Mexico

Job Description

POSITION TITLE:  Patient Care Assistant II

DEPARTMENT: CHRISTUS St. Vincent Clinician Group

POSITION SUMMARY: Responsible for greeting patients on the phone and in the clinic in a warm friendly tone.  Registration and interviewing of patients to obtain accurate demographic and financial information while scheduling appointment.  Other responsibilities may include returning messages, scheduling follow up tests, referrals and prior authorizations.  Assists patients, nurses and providers in patient care in the clinic setting.  Performs vital signs, and obtains history of chief complaint for visit. Performs various Point of Care Testing and documents assuring quality control for each test completed. 

MINIMUM QUALIFICATIONS:

EDUCATION:  High School Graduation or GED. Successful completion of an accredited nursing assistant, EMT, or medical assistant program of study.

CERTIFICATION/LICENSES:  BLS issued through American Heart Association and Certified Medical Assistant certification required.

SKILLS:

• Outstanding Service Excellence skills to guarantee quality patient care and patient satisfaction
• Knowledge and skill to obtain vital signs and PHI
• Strong organizational skills; excellent verbal, written and interpersonal communication skills required
• Ability to work collaboratively with others
• Ability to work independently, asserts initiative on performance improvement opportunities
• Ability to navigate through computer software by use of a mouse, keyboard or stylus and windows based software.

EXPERIENCE: A minimum of one year of in-patient or medical office experience including direct patient preferred.

NATURE OF SUPERVISION:

-Responsible to:  Clinic Manager

ENVIRONMENT: Requires knowledge of general safety standards to limit exposure to infectious disease.  Daily contact with infectious diseases and body fluids.

- Bloodborne pathogens: C

PHYSICAL REQUIREMENTS: Bending, stooping, and lifting up to 35 lbs, reaching above head and below knee level. Utilization of proper body mechanics. Long periods of sitting at times.  Keyboard usage with sound ergonomic principles.  Must be flexible in work schedule.

ESSENTIAL FUNCTIONS:

• Greets patients, escorts patient into exam room, and performs vital signs, weight and height, and obtains history of chief complaint for visit. Completes documentation appropriately in patient chart.

• Reports relevant information requiring immediate attention to nurse or provider.

• Responsible for stocking supplies in assigned physician's examination rooms.

• Works within the clinic’s scope of practice.

• Assists with patient check in and check out as needed.

• Completes annual and core competencies required for scope of practice.

• Performs various Point of Care testing procedures and documents completely and legibly assuring quality control for each test completed.

• Appropriately takes direction from charge individual within the scope of practice during emergency situations.

• Documents and reports malfunctioning equipment and disturbing incidents that occur in clinic to Manager.

• Maintains infection control standards by clean-up of specified equipment and areas as assigned; takes out biohazard bags from exam rooms at the end of the clinic day and disposes of waste.

• Attends and actively participates in staff meetings/activities regularly.

• Completes annual Health Stream and HIPAA online training modules. Attends classes in safety and infection control, in addition patient care conferences or in-services for new equipment, processes and procedures.

• Preserves patient personal health information to ensure a true record of the patient’s clinic visit.

• Demonstrates effective competency of care, comfort and safety related to age of patient.

• Performs all front desk tasks such as meeting and directing patients, answering the phone, making patient appointments.
• Accesses Epic and other applicable practice management systems to schedule patients and obtain documentation and other patient data as required to support practice activities and processes.

• Acts as a resource to office staff. Uses skills and experience to anticipate requirements and guide activities of less experienced staff.

CUSTOMER RELATIONS: (Refer to Customer Relations for definition.)

• Exhibits behaviors and actions that create a high level of patient/customer satisfaction, positive patient/customer relations, and respect for the patient’s/customer’s rights needs, and confidentiality.

• Demonstrates effective communication and human relations skills, which promote harmony and teamwork.

• Presents behaviors and actions that maintain the hospital’s credibility, integrity, and positive image.

• Demonstrates behaviors and actions that support the mission, goals, and operations of the hospital and which contribute to continuous service improvement.

Other Responsibilities

• Assists with special projects as assigned.

• Accurately interprets and communicates Human Resources Policies and Procedures.

• Exhibits flexibility, adapting readily to changes in the work environment or work schedule.

• Maintains a positive attitude, even during periods of stress.

• Assumes responsibility for professional growth and development.

• Complies and adheres to all CSV policies.

• Maintains positive attendance and communicates in advance any absence from work.

• Adheres to all patient and environmental safety policies and procedures.

This position description was developed to enhance the communication of the job and performance expectations between the employee and management and is not intended to create a contract of employment. The specifications, essential functions and other responsibilities will be reviewed on a regular basis and are subject to modifications.

POSITION CLASSIFICATION: Grade: 114     FLSA: Non-exempt : X     Exempt : _____

***** Required completion following interview*****

STATEMENT OF UNDERSTANDING

I have read and understand the above job description. I assert that I am able to perform the essential job functions, meet the physical requirements of this position and satisfy the expectations.