Patient Care Associate - Advanced Eye Care

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development and a culture centered on our Shared Values—patients.  

We at Vision Innovation Partners provide expert management and support to the leading providers of comprehensive eye care services in the Mid-Atlantic Region. The Company supports many of the leading clinical practitioners in the market by leveraging its experienced management team, scalable technology and systems, and well-developed back-office functions, including compliance, managed care contracting support, finance, medical records management, practice management, and marketing. Our priority is to enable providers to do what they do best: improve each patient’s life through supportive vision care. We provide services to 24 practices, ambulatory surgery Centers,56 locations, and 150+ providers throughout Maryland, Washington D.C, Virginia, and Pennsylvania. For more information, please visit https://www.visioninnovation-partners.com/.

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our patients' first and last point of contact. They must be polite, attentive, and organized to enhance the patient experience. 

Responsibilities:

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Provide excellent customer service

Requirements and Qualifications:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus
•  

$15.00 - $18.00 an hour

Pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, such as, but not limited to full range of medical, financial, and/or other benefits (including 401(k) eligibility, annual educational reimbursement, and various paid time off benefits, such as PTO). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off