Patient Care Coordinator - R3 Wound Care & Hyperbarics

About R3: 

R3 Wound Care Hyperbarics (R3) is an innovative, and patient-centric provider of healthcare services across the Dallas Fort Worth (DFW) metroplex, Houston, and San Antonio. Our Advanced Healing Platform is centered around quality, safety, service, and access to drive clinical outcomes and patient experience. Wound Care Hyperbarics are SPECIALTY CARE; We go beyond managing wounds, with a mission around healing the most advanced wounds and getting our patients back the quality of life they deserve. Our culture at R3 is predicated on each one of our employees’ being part of a team that supports each other to advance our mission. 

Summary of Role: 

The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines.  The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, the company’s customers, or all of the above. A persuasive, teaching style of communication is required to communicate the company’s policies, programs, and systems. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. This portion of the work will often focus on relationships with others; correct handling of details dealing with others is necessary to maintain and grow relationships. 

Job Responsibilities: 

• Responsible for greeting patients and visitors, answering phones and scheduling appointments in a professional and timely manner 

• Process all referrals faxed, in-house referrals, and live calls from providers and patients in a timely manner 

• Contact insurance companies to ensure verifications of benefits and prior authorization approval requirements are met 

• Accurately maintains patient records and accounts. 

• Responsible for collecting patient copays for services provided at time of scheduled appointment 

• Place outbound calls to patients to schedule appointments 

• Review and maintain details of the referrals with patients including paperwork, expectations, and cost breakdown when needed 

• Ensure complete and accurate patient registration, including patient demographic and current insurance information 

• Obtain patient PCP referrals when necessary 

• Works as a liaison in between the clinics and the patient and completes tasks accordingly. 

• Coordinating referrals and providing “white glove” service to referral partners and patients 

• Maintain ongoing tracking and appropriate documentation on referrals, including entry in CRM database, EHR system and necessary reports 

• Order Office Supplies to keep office adequately stocked with all needed materials 

• Additional administrative duties as required 

Qualifications: 

• 2+ years of successful call center experience, preferably in a medical office or customer service role 

• High School Diploma or equivalent required 

• Three to five years of proven experience in an assistant role or relevant administrative support experience 

• Proven ability to perform in an unpredictable, fast-paced environment and develop policies and guidelines to help build structure 

• Strong communication, customer service, and planning skills. 

• Effective verbal and written communication skills 

• Computer skills including knowledge of relevant software (Word, Excel, Outlook, etc..) 

• Current knowledge of medical laws, rules, and policies, such as Medicare, health insurance, and HIPAA a plus 

• Prior experience working in a customer service or patient scheduling role in a clinic, medical office, or hospital 

R3 Benefits: 

Our team members receive personal satisfaction in delivering personalized care and knowing that they are helping people heal. Additionally, they receive very competitive compensation AND professional development including medical education and clinical certifications. We believe quality starts with investing in our team members. Eligible team members also receive a comprehensive benefits package including PTO, Holiday, Bereavement, and Maternity Leaves; 401k; company sponsored health and dental insurances; a full array of voluntary benefits; continuous clinical training; and professional development, led by the R3 Chief Medical Officer.