Patient Care Coordinator - Gold Country Hearing - CQ Partners

Gold Country Hearing in Rocklin, CA is looking for an energetic and motivated individual to manage the front office and represent our practice with professionalism.

Essential Duties and Responsibilities:

• Creates and manages an effective patient schedule by converting inbound/outbound calls into appropriate appointments.
  • Ensures the patient has the best experience possible with timely and courteous interactions throughout the patient experience.
  • Executes the appointment reminder process with pre-calls at 48 hours prior to appointment.
  • Answers the multi-line phone while maintaining a polite, consistent phone manner using proper telephone etiquette and handles the caller’s needs or directs the caller to the appropriate party.
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal, insurance, and financial information.
  • Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
  • Responds to inquiries by patients, prospective patients, & visitors in a courteous manner.
  • Greet patients upon arrival, sign them in and obtain any other necessary data to ensure the patient has the best experience possible.
  • Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents in advance via email.
  • Process payments from patients for co-pays and uninsured visits as necessary.
  • Call on existing patients to promote new products and services.
  • Apply training and development to achieve companion attendance rate, out of warranty rate, cancellation / no-show rate, referral rate, and in-bound calls to appointment rate.
  • Overcome objections through the use of scripts and objection-handling training.
  • Participates in ongoing training and development through weekly conference calls and occasional classes.
  • Responsible for keeping the reception area clean and organized.
  • Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.

Position Qualifications:

• High School Diploma required, Associates degree preferred
• 2 years front office experience
• Must be computer literate in all Microsoft Office programs
• Must be able to work well independently and be detailed-oriented and organized

The ideal candidate will also possess:

• Excellent people and customer service skills
• Ability to handle heavy phone work and provide top-notch service
• Strong organizational skills
• Excellent communication skills
• Prior medical/healthcare office experience a plus
• Independent worker, thinks on their feet

What we offer

• $23-28/hr. + quarterly bonus based on company results
• Group Health Insurance. Company covers $500 toward premium (must be full-time)
• 3 weeks PTO accrued yearly based on hours worked
• Paid holidays
• 401K with 4% company match upon eligibility
• Regular training
• Team building events
• Opportunities for advancement