Patient Care Coordinator at Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

Location: 240 Maple Ave., Mukwonago, WI 53149

Shift: This position will support a Day Shift Schedule. 
We offer 4 - 6 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Greets visitors and patients in person


• Communicates by telephone or video conferencing, upholding excellent customer service


• Handles confidential information appropriately by protecting and disclosing information to only those authorized


• Prioritizes by assessing and analyzing information to identify immediate emergency needs


• Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on – call schedules to ensure appropriate communication to ProHealth Care Physicians


• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible


• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed


• Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily


• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed


• Provides wayfinding instructions and assists with hospital information as requested


• Coordinates patient admission needs, bed assignments, and tracking boards where applicable


• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed


• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED (or higher)


• 1+ year of customer service experience in an office setting or professional work environment


• Intermediate level of proficiency with Microsoft Office Products


• Must be 18 years of age OR older


• Ability to work a variety of shifts to support a 24-hour operation system

Preferred Qualifications:

• 2+ years of customer service experience in a hospital setting


• 2+ years of scheduling experience in a clinical setting


• Experience in a medical office or emergency department


• Knowledge of medical terminology


• Experience with electronic medical records system

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

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