Patient Care Coordinator - Apex Systems

Job#: 2050495

Job Description:

We are seeking ten dedicated and compassionate Patient Care Coordinators to join our team at our Specialty Pharmacy Call Center in Orlando, FL. As a Patient Care Coordinator, you will play a crucial role in providing exceptional patient care by handling inbound and outbound calls, navigating computer systems, and ensuring a seamless experience for our patients.
The pay for this role is $18.50/hr.
 

Key Responsibilities:

• Handle inbound and outbound calls daily, providing a white glove experience for patients.
• Navigate computer systems and phone systems efficiently.
• Set up pharmacy shipments by verifying patient information and prescriptions.
• Provide customer service by responding to calls and emails, resolving inquiries, and maintaining confidentiality of patient health information.
• Process and submit call requests, identify and resolve discrepancies, and research billing issues.
• Collaborate with managers, co-workers, and other business partners to complete work assignments and priorities.

Must-Have Qualifications:

1. Experience in a call center environment.
2. Proficiency in data entry.
3. Background in pharmacy or healthcare.

Shift Details:

• 1st Shift: Between 8:00 AM and 9:30 AM to 5:00 PM and 6:30 PM
• 2nd Shift: Between 11:00 AM and 12:00 PM to 8:00 PM and 9:00 PM

Why Join Us?

• Opportunity for permanent placement.
• Gain valuable experience in a specialty pharmacy setting.
• Potential for national certification.
• Work in a supportive and collaborative environment.

Leadership Expectations:

• Model company values and ethics.
• Demonstrate curiosity, courage, and a growth mindset.
• Embrace digital transformation and continuous improvement.
• Deliver results with a customer-first approach.
• Foster diversity, equity, and inclusion.
• Build strong relationships and communicate effectively.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.