Patient Care Coordinator/ Receptionist - Simply Accounting HR & Taxes

Sonora Hearing Care, LLC

Company Overview:

Sonora Hearing Care, LLC is a locally owned and operated audiology and hearing aid practice, dedicated to providing a full range of hearing services to our community. Through the use of leading-edge technology and dedicated professional personnel, we provide those with hearing impairments excellent service.

Job Summary:

Our Patient Care Coordinator opening is an In-Person Full-Time position. We seek a person who is extremely organized, self-motivated, punctual, and eager to learn. They should hold above average computer skills and familiarity with facilitating correspondence between patients, their family, the medical and administrative staff, and healthcare providers. Please Note: Scrubs are the required dress code for this position. This position also requires administrative duties that have also been listed below.

Work schedule:

• Monday – Friday

Responsibilities & Duties:

• Greeting patients when they arrive
• Answering phones and addressing concerns and answering questions     
• Scheduling patients for appropriate appointments
• Gather appropriate information from patient in order to schedule appointments
• Make copies of all necessary insurance cards and IDs, medication lists, referrals
• Provide all new patient paperwork to patient and explain as necessary.
• Explain all HIPAA related paperwork and assist the patient in completing the forms correctly and accurately.
• Field and triage patient questions.
• Confirmation phone calls for appointments.
• Follow-up phone calls for cancellations, reschedules, no shows and general call backs
• Check out patients, collect payments and schedule correct follow-up appointments as needed.
• Update/ Scan Patient chart notes and document patient encounters: (phone, face to face, email, etc) Follow SOAP Note format.
• Process and follow up on Referrals
• Insurance verification
• Minor Office cleaning, upkeep, and restock
• Assist the audiology assistant with walk ins by having the patient complete the appropriate forms

Qualifications & Skills:

• Must be at least 18 years of age
• Organized
• Excellent customer service skills
• Efficient and accurate
• Ability to be resourceful and proactive when issues arise
• Able to multi-task
• Maintain positive attitude
• Self-motivated
• Team player
• Reliable and punctual

Educational Requirements:

• High school diploma or GED
• Experience as a medical receptionist is a plus.  

Benefits Available:

• Paid Time Off
• Sick Time Off
• Paid Holidays
• Growth Opportunities

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