Patient Care Coordinator - CQ Partners

Hearing Solutions, a privately-owned Audiology practice in San Luis Obispo, CA is seeking a Patient Care Coordinator to join our team. We have been helping patients in our community since 2014 and we are passionate about providing both the best hearing healthcare technology available and the best patient experience possible.

We seek a sales-focused customer service or administrative front office professional who is passionate about helping people and interested in developing a career in the field of Audiology. We would love to be able to train someone to grow in the field and eventually obtain their HIS certification.

If you are motivated to go above and beyond, inspired by working with the best team, and compelled to do the right thing then our organization is exactly what you’ve been looking for.

Culture, Attitude & Attributes are very important to us so the ideal candidate must be:

• People-oriented
• Reliable
• Trustworthy
• Independent
• Patient-centric with great listening skills
• An organized multi-tasker
• A motivated self-starter who exudes positive energy
• Friendly, kind & compassionate
• A great teammate
• Willing and ready to learn

The following Duties & Responsibilities are central to the role:

• Taking inbound and making outbound calls
• Working with computers and computer programs
• Manage patients scheduling and confirming appointments
• Insurance verifications & prior authorizations
• Maintain patient records & manage patient charts
• Extensive Customer Service utilizing email, phone calls, and in-person interactions

To ensure success candidates should also possess the following Experience & Skills:

• Demonstrated experience building strong and positive relationships with patients or customers
• An ability to communicate verbally & in writing with utmost clarity
• Proficiency with MS-Office & other medical practice software
• High School Diploma

• Business school or Associate degree preferred

We offer a competitive salary and bonus incentives, Paid Time Off, 401(k) Plan with match, and other perks to include.

Candidates must be authorized to work in the US for any employer.

We are an Equal Opportunity Employer.