PATIENT CARE COORDINATOR/SCHEDULER - University of Washington

Req #: 238680 Department: UW MEDICAL CENTER MONTLAKE HEART INSTITUTE CLINIC Posting Date: 09/17/2024 Closing Info: Closes On 09/30/2024 Salary: $4,220 - $6,042 per month Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf) **UW Medical Center-Montlake - Heart Institute Clinic** has an outstanding opportunity for a **Program Coordinator -Patient Scheduler.** **WORK SCHEDULE** + Full-time + 8am-430pm + Day Shift **POSITION HIGHLIGHTS** + Conveniently located near public transportation + Make a difference for the patients and employees we serve + Opportunity to provide career growth **DEPARTMENT DESCRIPTION** The Heart Institute at UW Medical Center - Montlake provides a full range of heart healthcare and prevention services. Our services include general cardiology, cardiac diagnostic imaging tests and procedures, cardiac surgery, arrhythmia management and electrophysiology, interventional cardiology, structural heart services, advanced heart failure management, heart transplant and ventricular assist devices (VADs), adult congenital heart disease management, cardiac psychiatry, cardiovascular genetics and other advanced services. **PRIMARY JOB RESPONSIBILITIES:** + Review and prioritize incoming referrals from multiple sources using their knowledge of each physician's specialized skill set + Triage incoming referrals to assure the appropriate specialist will be reviewing referrals + Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner + Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference + Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance + Manage and resolve a high volume of phone inquiries and messages + Review appointment follow-up requirements and expectations with patients. Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations + Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling + Serve as a primary program contact to other departments, patients, providers outside facilities **QUALIFICATIONS** + High school graduation or equivalent AND two years of experience in the program specialty + Three years of Patient Support Service experience **OR** + An equivalent combination of education/experience **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.