Patient Care Coordinator - Specialty Medical Practice - Colorado Kidney Care

We are a dynamic medical specialty practice that makes patient care our top priority in everything we do. At Colorado Kidney Care, our employees are talented, passionate health care professionals who provide excellent customer service. We look for people who have a strong work ethic, a positive outlook, and teamwork attitude.

We are seeking a qualified candidate to provide patient care coordination for our dialysis and outpatient clinic patients via programs in transitional care & chronic care management as well as medical records management for these programs. All patient contact will be via phone call only. This position requires experience in patient care coordination, strong medical records management background, and the ability to organize and coordinate a large volume of detailed records and communications with our internal care team.

We offer excellent benefits, generous paid time off plan and highly competitive pay, starting at $22 - $24 per hour commensurate with experience. Employment at Colorado Kidney Care is contingent on successful completion of pre-employment screening and background check. This is Not a remote position, this position will work at our practice administrative office in Aurora. You must be able to work a M-F in person workdays. The position will remain posted until filled.

Keyword: Patient Care Coordination
Required Experience:

Responsibilities and Duties:

• Patient Transition of Care (TCM) coordination
  • Process hospital transfer summaries for our patients transitioning from hospitals to dialysis units
  • Assist our providers in outreaching to patients within 2-7 days of hospital discharge to see if they have follow-up care questions and facilitate scheduling office appointment if needed.
  • Review daily hospital discharge report to see which patients qualify for TCM and enter those that do in EMR TCM module.
  • Retrieve medical records from outside healthcare to download to our chart for clinical team.
  • Track patient status in TCM module and move patient’s TCM documentation to the notes for upcoming office and dialysis visits so our providers have the care coordination information when they see the patient in person.
  • When appropriate schedule patients for office visits post hospital discharge.
  • Send EMR messages to providers to alert them when their patients have transitions of care.
  • Update and maintain dialysis patient chart information as care transitions occur: changes to practice providers or facilities where they are seen.
  • Attach and assign records in EMR from outside facilities to help care coordination such as from the access center or transplant clinics.
• Patient Chronic Care Management Coordination (CCM)
  • Contact patients to explain and educate on the CCM program
  • Enroll and consent patients in the program
  • Develop care plan for existing patients with chronic conditions with nurse case manager
  • Contact patients at intervals to discuss care goals and relay information or education from our care team
  • Assist patients with remote patient monitoring device questions and program enrollment

Essential Skills and Experience:

• High School diploma or GED equivalent required.
• At least 1 year in a Medical Assistant or LPN position
• Prefer previous experience in patient care coordination and/or chronic care management
• Comfort level with educating patients via phone call per clinic team’s direction
• Strong knowledge and experience in medical records management
• Ability to handle a large volume of very detailed work and changing priorities
• Capability to prioritize daily tasks, timelines and deadlines autonomously
• Knowledge & experience with HIPAA guidelines and requirements
• Must have strong written and verbal communication skills and business email etiquette.
• Ability to proficiently navigate medical and business websites and portals
• Employee must be able to function at a high level of efficiency without frequent supervision
• Must have strong computer skills and intermediate Microsoft Office skill level; Word, Outlook, Excel
• Aptitude to independently identify issues and bring ideas for resolution to management when needed

Benefits:

We offer competitive pay commensurate with experience and excellent benefits including:

• Medical, dental, vision and life insurance
• 401K Plan
• Holiday pay, Paid Sick Time, and generous paid time-off plan
• Education Reimbursement

From: Colorado Kidney Care