Patient Care Coordinator - Community Pet Healthcare

Are you passionate about continuous improvement, exceptional client service, and being part of a clinic with a forward-thinking vision? Do you value being appreciated and supported as a team member while working in a collaborative environment?

If this sounds like you, we’d love to hear from you!

COMMUNITY PET HEALTHCARE has an opportunity for a

PATIENT CARE COORDINATOR to join our team! 

Location: 6567 Whitestown Parkway, Zionsville, Indiana

Shift Details:This is a full-time position (36-40 hours/week) 

Pay Range:  $16.00 - $17.50/hour (based on experience)

Who We Are:  At Community Pet Healthcare, we are committed to providing outstanding veterinary care while fostering a positive and supportive workplace culture. We believe in not only serving our clients and their families with compassion but also in creating an environment where our team members feel valued, heard, and part of something greater. Community Pet Healthcare is a growing practice with 4 DVM's, multiple RVT's that supports our clients and patients with multiple service lines. (General Practice, Rehabilitation, Urgent Care & more!)

What We're Looking For:  We’re seeking a dedicated Patient Care Coordinator who is driven by client service excellence, has a passion to learn, have an impact and want to contribute to a clinic that truly appreciates its team members. You will be a key player in ensuring smooth clinic operations and a warm, welcoming experience for our clients and their family members

Why Join Us?

Be part of a team with a forward vision that values and supports continuous growth and improvement.

Experience a collaborative and supportive work environment where your contributions are appreciated.

Enjoy a work schedule that provides work-life balance, with hours on Friday (10am-8pm), Saturday-Sunday (8am-8pm), and Monday (10am-6pm).  Saturday and Sunday shifts qualify for an additional $3/hour stipend.

Competitive compensation and benefits.

Job Summary: The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Essential Functions:

• Maintains and upholds the Core Values and Mission Statement of MVP.
• Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
• Warmly welcomes clients upon their arrival and escorts them to the exam room.
• Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
• Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
• Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
• Schedules follow-up appointments and future wellness visits.
• Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
• Clearly explains discharge instructions and addresses client inquiries.
• Handles client checkouts and collects payments in the exam room.
• Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.

Additional Functions:

• Performs other related duties as assigned.

Required Knowledge, Skills and Abilities:

• Passionate about delivering exceptional client service.
• Genuine love and appreciation for animals.
• Friendly, personable, and committed to ensuring client satisfaction.
• Proficient in active listening and accurate transcription of medical information.
• Thrive on serving and assisting people.
• Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
• Strong computer literacy and typing skills.
• Effective communication skills, both written and verbal.

Required Education and Experience:

• High school diploma.

Preferred Education and Experience:

• Medical terminology

Physical Requirements:

• Prolonged periods of standing and working on a computer.
• Ability to bend down and lift up to 40lbs unassisted.

Reasonable Accommodations
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to benefits@mvetpartners.com and let us know the nature of your request and your contact information.