Patient Care Manager Senior - Heartland Hospice

Heartland Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

We're looking for a Senior Patient Care Manager to join our team. You will report directly to the Executive Director or Administrator. You will be responsible for the day to day operations of your assigned hospice site, administering the clinical aspects of the hospice program and for ensuring the provision or quality of care to patients. You will also be responsible for managing, overseeing and directing the services and performance of assigned team members.

• Supervising, managing performance, and directing the work of specified team members, assigning of admit and evaluation visits, scheduling visits and ensuring staff are completing visits in a timely manner
• Managing the site in the absence of the Executive Director, Administrator.
• Managing and overseeing clinical and administrative and recordkeeping functions
• Responding to phone referral/inquiries in a timely, professional, and compassionate manner
• Participating in on-call nursing schedule and providing direct skilled bedside nursing care in patients homes

Education/Experience:

• Degree in nursing. Registered Nurse with ASN or BSN from an accredited school of nursing, one-year experience as an RN (Licensed in the state of requested employment). Unless superseded by requirements listed in the state-specific section
• Three years’ experience in direct patient care.  Once year management experience. Two or more years’ experience in hospice or home care required. Unless superseded by requirements listed in the state-specific section
• Must be able to effectively operate nursing assessment tools and office equipment to include, computer and or tablet
• Sensitivity to feeling of the terminally ill and their families before and after a patient's death
• Knowledge of terminally ill patients and their families along with an understanding of the hospice concept

Licenses, Certifications and/or Registration:

• Current license to practice nursing in the state of requested employment
• CPR Certification
• Current automobile insurance and valid driver's license

Personal Traits, Qualities and Aptitudes:

• Sensitivity to feelings of the terminally ill and their families before and after patient's death. Must be able to demonstrate flexibility by performing a variety of tasks, often changing from one to another of a different nature without loss of efficiency or composure. Communicate effectively with people of all socioeconomic backgrounds. Influence people in their opinions, attitudes or judgments about ideas or things. Make generalizations, evaluations or decisions based on sensory or judgmental criteria. Display evidence of patient advocacy. Responsible functioning in the work place, maturity, cooperation, flexibility, tact in dealing with co-workers and all members of the hospice team.

Specialized Knowledge and Skills:

• Knowledge of terminally ill patients and their families along with understanding of hospice concept; knowledge of roles of all disciplines providing hospice services; excellent patient assessment skills; good oral and written communication; thorough knowledge of managed care principles, regulatory guidelines (i.e., Medicare, Medicaid, and human resource) management principles.

• Comprehensive Benefits Package: Health Insurance, 401 k Plan, Tuition Reimbursement, PTO
• Opportunity to Participate In a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional Growth and Development Opportunities

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace