Patient Care Technician-Emergency Room - UnityPoint Health

UnityPoint Health - Allen Hospital

PRN-AS NEEDED

The Patient Care Technician (PCT) is responsible for a variety of tasks and services to assist in the provision of care and comfort for patients under the direct supervision of a Registered Nurse (RN).  Reports and records observations and contribute to the efficient functionality of the department.

Why UnityPoint Health?  

• Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.  
• Culture – At UnityPoint Health, you matter Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.  
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.  
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/  

• Partners with the RN and other healthcare team members to achieve patient care outcomes and goals of care, as identified in the plan of care.
• Performs specific tasks as directed by the RN and other healthcare team members per competency education. Consults and seeks out guidance from RN and/or other healthcare team members, as appropriate and when completing new or unfamiliar tasks or duties. 
• Obtains, records and/or accurately enters data into the EMR, as identified in the PCT scope of practice.  Promptly completes documentation to assure an accurate legal record of patient’s care.
• Verbally presents factual, concise, and timely information and/or patient care data to the RN, the healthcare team, patients and/or family members in a professional manner. 
• Telesitter (applies to PCTs who have requested to learn this skill and Resource PCTs): Demonstrates understanding and proficiency of the use of the telesitter software.
• Maintains visual observation at all times.  Verbally redirects patient over digital 2-way audio device that is in patient room.  Immediately summons the nursing staff if the patient requires assistance.
• Hand-offs will be done with attention to detail and with safety as a high priority.  Hand-offs are utilized to communicate patient treatment and assessment information, patient education needs, goals of care and other quality care measures at each change of caregiver or setting of care.
• Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections; reporting potential or actual concerns immediately.
• Maintains responsibility and accountability for the knowledge of conditions of assigned patients.

• Completion of nursing assistant or equivalent course.
• Six months of nursing assistant experience preferred.
• This position does not get reported with Direct Care Workers (DCW).
• Writes, reads, comprehends and speaks fluent English.
• Multicultural sensitivity.
• Microsoft Office – basic computer skills.
• Customer/patient focused.
• Critical thinking skills using independent judgment in making decisions.
• Capable of continuous monitoring of up to 15 patients on one screen at one time and remaining alert at all times while on duty.
• Ability to communicate effectively with patients using a microphone and headset.
• Ability to communicate with hospital staff and respond quickly to patient behavioral changes.
• Ability to use discretion and courtesy when working with patients, visitors, and staff.
• Ability to prioritize simultaneous situations.