Patient Care Technician - University of Maryland Medical System

At UM Capital Region Health, we’re about to changeUP everything with the opening of our new hospital in Spring 2021!

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

POSITION SUMMARY

Assists in the care of patients by providing routine, non-professional nursing care utilizing advanced medical and surgical skills typically beyond the Nursing Assistant level. Takes patients' vital signs, observes and communicates changes in patient conditions. Requires CNA certification.

Principal Duties:

• Provides safe, effective and efficient patient care as directed by assigned licensed nurse.
• a. Assists with obtaining basic patient information as part of the nursing history or ongoing assessment and reports abnormal values to the appropriate nurse.
• b. Orients patients to the care environment to promote patient comfort and safety.
• c. Observes and reports obvious physical and emotional patient changes to assigned nurse.
• d. Monitors patients for special risks and reports observations to assigned nurse (i.e., falls, skin breakdown).
• e. Makes regular patient visits to provide all patients with quick response to their needs.
• f. Seeks guidance and direction in prioritizing multiple demands to effectively meet patient’s needs.
• g. Demonstrates knowledge and skills to provide care appropriate to the age of the patient served in the assigned work area. Recognizes normal/abnormal vital sign parameters depending on age of patient.
• .h Documents completely and accurately according to the unit and division standards, including safety measures.i. Remains calm and effective in emergency situations and follows appropriate guidelines.
• j. Performs and completes all assigned skills and duties as outlined care plans, critical pathways, competencies, skills lists, standards, policies and procedures. 
• k. Demonstrates manual dexterity abilities to perform precise skills required to meet patient care needs.
• l. Demonstrates the ability to operate and maneuver patient care equipment safely.
• m. Initiates equipment to ensure patient safety (bed alarm, side rails, trapeze, and restraints).
• n. Demonstrates the ability to use proper body mechanics to safely transfer and move patients. 
• o. Practices infection control procedures and observes Standard Precautions (including appropriate use of Personal Protective Equipment).
• p. Demonstrates knowledge of role in emergency situations (Code 99, Code Red, Code 13, Code D). 
• q. Maintains area of responsibility in neat and orderly condition. (Patient rooms are neat and uncluttered, etc.)
• r. Stocks and returns equipment and supplies to proper storage area.
• s. Reports broken and unsafe equipment to appropriate personnel and/or Department Manager.

Self Management:

• 1. Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
• Complete all assignments within deadlines or negotiates alternative actions and time frames in order toachieve desired outcomes. 
• Completes mandatory, annual education and competency requirements. 
• Follows UMCAP safety, infection control and employee health standards. 
• Demonstrates responsibility for personal growth, development and professional knowledge and competency.
• Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times. 
• Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement

EDUCATION

• .Entry Level: Equivalent to a High School diploma or GED; basic employment skills
• Formal Education/Training: equivalent to an Associate's degree (2 years college); requires knowledge and experience of a specialized field.
• Professional: Equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field.
•  Advanced Professional: Equivalent to a Master's degree; knowledge in more than one discipline.
•  Expert: equivalent to PhD, M.D., J.D., Specialized knowledge often requiring license or certification.

MICROSOFT WORD

• Not Applicable
•  Basic: Perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. Able to use basic formatting, editing, printing functions, and understands the document page set-up.
• Intermediate: Use and create a variety of templates, complex tables, merges; manage table data, sort and filter merges, and also performs basic work in existing Macros. Able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports.
• Advanced: Produces very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements. Able to use and create a wide range of graphic effects and has full mastery of Macro commands.

MICROSOFT EXCEL

• Not Applicable
• Basic: Performs tasks and work with data in worksheets. Able to enter and correct data, modify a workbook, format a worksheet, and use printing functions.
• Intermediate: Work with multiple worksheets, filter data, use integrate functions, and manipulate databases. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel.
• Advanced: Use advanced techniques for analyzing and manipulating data in Excel. Use customized functions (Names, VLOOKUP, IF, IS) and work with Pivot Tables. Able to automate some operations, manage Macro commands, and create MS Excel applications. 

MICROSOFT ACCESS

• Not Applicable
• Basic: Design, create, and modify databases, tables, queries, forms, and reports. Understands the different database concepts and structures and is familiar with data validation and indexing techniques. 
• Intermediate: Use complex query techniques, create efficient forms and reports, and create Macros to automate these forms.
• Advanced: Develop an application and tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code.

COMMUNICATION

• Simple Written and Verbal Instructions: Work requires the ability to understand and respond to simple written or verbal instructions. Incumbents must respond appropriately to instructions, questions, or requests for information. Work occasionally requires contact with patients and/or visitors which involves courtesy.
• Exchange Information on Factual Matters: Work requires the ability to exchange information on factual matters, schedule appointments, greet visitors, explain hospital/corporate policies, and/or relay messages to appropriate personnel. This type of interaction enquires courtesy and tact when dealing with patients, visitors, and/or hospital/corporate employees. More sensitive situations may be referred to others as appropriate.
• Effective Oral/Written Skills and Provide Empathy: Work requires the ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations d. Conflicting Issues; Mediate; Strong Writing Skills: Work requires communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions or well-developed writing skills.
• Persuade and Negotiate on Important Matters: Work requires communication skills in order to persuade and negotiate with others on important matters, such as negotiate contracts, appeal reimbursement decisions and writing grants.
• Manage Staff and Persuade/Negotiate with Peers: Work requires the communication skills necessary to effectively manage the employees within assigned department and to persuade and negotiate with peer-level managers on issues and programs that impact the department. Work requires effectively dealing with conflicting views or issues and mediating fair and workable solutions.
• Advanced Skills & Ability to Represent Hospital /Company: Work requires advanced interpersonal/communication skills in order to present the hospital/corporation in legal proceedings, negotiate in extremely important and sensitive situations, persuade members of senior management on issues and programs that impact the assigned department, represent the hospital/corporation to external parties, or perform other duties requiring a comparable level of communication sills.

PROBLEM SOLVING

• Entry Level - Service: Work requires the skills to read and understand instructions, add and subtract numbers, and make comparisons between numbers and letters. 
• Administrative Support: Work requires the analytical skills to gather and interpret data in situations in which the information or problems are relatively routine. 
• Technical: Problems resolved through well developed processes and procedures and requires basic scientific, mathematical or technical level training. 
• Professional/Supervisory: Problems resolved mostly through defined processes and procedures, application of in-depth knowledgeusually acquired through professional level training.
• Management: Problems solved through independent interpretation of department and company guidelines, processes and procedures and application of in-depth, experience-based knowledge.
• Advanced – Professional/Management: Complex problems involving various analyses, summarizing of information and data in order to solve problems through defined processes and procedures or independent interpretation of guidelines, application of in-depth knowledge usually acquired through advanced professional level training. Problems and situations may cross departmental/divisional lines. 
• Senior Management: Highly complex problems requiring the application of scientific or technical principles, theories and concepts and in-depth, experience-based, cross-functional knowledge.
• Executive Management: Work requires the analytical skills to identify and resolve extremely complex strategic and operational problems which require innovative solutions based on extensive, cross-functional knowledge

All your information will be kept confidential according to EEO guidelines.