PATIENT COMMUNICATIONS SPECIALIST, FCH - - FROEDTERT HEALTH INC.
MILWAUKEE, WI
About the Job
JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location:
US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. This job is HYBRID.
FTE: 1.000000 Shift: Flexible 1st shift 7 am to 5 pm Job Summary: The
Patient Communications Specialist is a key member of the Marketing and
Communications team responsible for developing, producing and
distributing patient communications that support all aspects of an
exceptional patient experience by ensuring that all written, verbal and
digital communications with patients and their loved ones or family
members are delivered in a manner that is clear, respectful, effective,
accurate and consistent with the organizational brand and voice of the
customer input. The Patient Communications Specialist, reporting to the
Director of Marketing and Brand Experience, takes the project management
lead on specific patient communication-related project requests and
partners with stakeholders throughout the organization to deliver on
them. With Director and Senior Patient Communications Specialist,
supports the development, implementation and maintenance of the
system-wide patient communication model, including the management of
intake and maintenance databases. Demonstrates excellence in
communications, analytic abilities, project oversight, customer service
standards and follow-through with clients and colleagues. Other duties
as assigned. Other information: EXPERIENCE REQUIRED: 3-5 years
experience in patient communications, health care marketing or consumer
communications is required. EDUCATION REQUIRED: Bachelor's Degree
marketing, communications, public relations or journalism is required.
SPECIAL SKILLS REQUIRED: Demonstrate solid execution/project management
experience. Strong written and verbal communication skills and
experience with written, web and digital communication channels. Strong
organizational and time management skills required. Able to work
independently or with a group. Ability to work well with executives,
leaders and other health care clinicians. Ability to interact well with
internal and external customers and make sound judgments in a variety of
situations. SPECIAL SKILLS PREFERRED: Work with content management
systems, Epic, databases is preferred. Work with digital technologies,
including mobile applications is preferred. Experience in incorporating
voice of customer feedback in work preferred. Perks & Benefits at
Froedtert Health Froedtert Health Offers a variety of perks & benefits
to staff, depending on your role you may be eligible for the following:
* Paid time off * Growth opportunity- Career Pathways & Career Tuition
Assistance, CEU opportunities * Academic Partnership with the Medical
College of Wisconsin * Referral bonuses * Retirement plan - 403b *
Medical, Dental, Vision, Life Insurance, Short & Long Term Disability,
Free Workplace Clinics * Employee Assistance Programs, Adoption
Assistance, Healthy Contributions, Care@Work, Moving Assistance,
Discounts on gym memberships, travel and other work life benefits
available The Froedtert & the Medical College of Wisconsin regional
health network is a partnership between Froedtert Health and the Medical
College of Wisconsin supporting a shared mission of patient care,
innovation, medical research and education. Our health network operates
eastern Wisconsin's only academic medical center and adult Level I
Trauma center engaged in thousands of clinical trials and studies. The
Froedtert & MCW health network, which includes ten hospitals, nearly
2,000 physicians and more than 45 health centers and clinics draw
patients from throughout the Midwest and the nation. *
APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk0NDQ4Ljg3NzBAZnJvZWR0ZXJ0Y29tcC5hcGxpdHJhay5jb20
US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. This job is HYBRID.
FTE: 1.000000 Shift: Flexible 1st shift 7 am to 5 pm Job Summary: The
Patient Communications Specialist is a key member of the Marketing and
Communications team responsible for developing, producing and
distributing patient communications that support all aspects of an
exceptional patient experience by ensuring that all written, verbal and
digital communications with patients and their loved ones or family
members are delivered in a manner that is clear, respectful, effective,
accurate and consistent with the organizational brand and voice of the
customer input. The Patient Communications Specialist, reporting to the
Director of Marketing and Brand Experience, takes the project management
lead on specific patient communication-related project requests and
partners with stakeholders throughout the organization to deliver on
them. With Director and Senior Patient Communications Specialist,
supports the development, implementation and maintenance of the
system-wide patient communication model, including the management of
intake and maintenance databases. Demonstrates excellence in
communications, analytic abilities, project oversight, customer service
standards and follow-through with clients and colleagues. Other duties
as assigned. Other information: EXPERIENCE REQUIRED: 3-5 years
experience in patient communications, health care marketing or consumer
communications is required. EDUCATION REQUIRED: Bachelor's Degree
marketing, communications, public relations or journalism is required.
SPECIAL SKILLS REQUIRED: Demonstrate solid execution/project management
experience. Strong written and verbal communication skills and
experience with written, web and digital communication channels. Strong
organizational and time management skills required. Able to work
independently or with a group. Ability to work well with executives,
leaders and other health care clinicians. Ability to interact well with
internal and external customers and make sound judgments in a variety of
situations. SPECIAL SKILLS PREFERRED: Work with content management
systems, Epic, databases is preferred. Work with digital technologies,
including mobile applications is preferred. Experience in incorporating
voice of customer feedback in work preferred. Perks & Benefits at
Froedtert Health Froedtert Health Offers a variety of perks & benefits
to staff, depending on your role you may be eligible for the following:
* Paid time off * Growth opportunity- Career Pathways & Career Tuition
Assistance, CEU opportunities * Academic Partnership with the Medical
College of Wisconsin * Referral bonuses * Retirement plan - 403b *
Medical, Dental, Vision, Life Insurance, Short & Long Term Disability,
Free Workplace Clinics * Employee Assistance Programs, Adoption
Assistance, Healthy Contributions, Care@Work, Moving Assistance,
Discounts on gym memberships, travel and other work life benefits
available The Froedtert & the Medical College of Wisconsin regional
health network is a partnership between Froedtert Health and the Medical
College of Wisconsin supporting a shared mission of patient care,
innovation, medical research and education. Our health network operates
eastern Wisconsin's only academic medical center and adult Level I
Trauma center engaged in thousands of clinical trials and studies. The
Froedtert & MCW health network, which includes ten hospitals, nearly
2,000 physicians and more than 45 health centers and clinics draw
patients from throughout the Midwest and the nation. *
APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk0NDQ4Ljg3NzBAZnJvZWR0ZXJ0Y29tcC5hcGxpdHJhay5jb20
Source : FROEDTERT HEALTH INC.