Patient Coordinator (Full-Time) - MedQuest Associates LLC

Are you looking to make a difference in healthcare? Look no further!  

MedQuest Associates, a trusted partner of Novant Health Systems, is seeking dynamic individuals to join our innovative team.  We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development through our internal multi-modality training program, and we want you.

This is a full-time role. 

This role will be based on-site at Durham Diagnostic Imaging - Independence Park.  

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and other front office/desk duties as necessary.

Education:

• High School Diploma or equivalent

Prior Experience:

• 0 - 2+ years of experience working in a customer support role or hospitality field

Special Qualifications:

• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Skills/Experience:

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree