Patient Coordinator/Medical Assistant - FFAM360 Heathcare

Job Title:         Patient Coordinator/Medical Assistant

 
SUMMARY
Under direct supervision of a physician or physician extender, performs a variety of patient care activities in accordance with established standards.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following. Other duties may be assigned.
 
Compliance:  Complies with all HIPAA policies specifically relating to patient confidentiality and release of information; maintains strict confidentiality on all patient information and practice matters; remains current on HIPAA, OSHA, CLIA, Infection Control, patient safety, and other mandatory regulations, standards, and organizational policies and procedures.
 
Examination Room Preparation:  Cleans and prepares examination rooms for patients and ensures that they are stocked appropriately with supplies and instruments; adheres to administrative and/or medical supply ordering process in the office.
 
Patient Care: Meets and greets patients in a professional manner; escorts them to the exam room; identifies patients by confirming with them their date of birth; obtains appropriate patient information and medical history and documents in a legible manner for licensed personnel; takes and records patient vital signs (i.e., blood pressure and weight; other vitals may be required upon request); aids the physician, physician extender, and/or nursing staff during treatment, examination, and/or testing of patients; may assist with procedure scheduling.
 
Patient Education:  Under the supervision of licensed personnel, distributes educational information and instructions for patient care, diagnostics, and other appropriate treatments to patients and family members/significant others; provides written instructions to patients, as directed, in preparation for diagnostic tests, and treatments.
Records Documentation:  Accurately completes and documents patient medical and physical histories and other related documents utilizing electronic medical record applications and/or in writing, in accordance with established procedures.
 
Safety:  Follows all practice protocols and/or standing orders that promote a safe and productive work environment; supports practice's procedures and policies for proper cleaning, routine maintenance, and evaluation of medical equipment to ensure proper equipment functioning and patient safety.
 
Front Office Coordination:  Assists the appointment scheduler(s) with physician's or the physician extender's patient schedule to ensure the timely flow of patients. May have to assist patients with completing medical and physical history forms.
 
Telephone Management:  Under a physician or other licensed provider's guidance, receives incoming telephone calls; responds to patient and family questions regarding medication and treatment instructions; coordinates telephone requests for prescription drug medications in accordance with physician/physician extender's instructions; immediately advises physician and/or physician extender of patients adverse reaction to medication and/or treatment; notifies patients of their test results as directed by a physician or physician extender.
 
Communications:  Communicates in a professional manner; demonstrates effective and appropriate oral and written communication skills with patients, staff, and healthcare providers.
 
Supervisory Responsibilities:  This job has no supervisory responsibilities.
 
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATAION and/or EXPERIENCE
Graduation from an accredited Medical Assistant program and two years previous experience as a medical assistant/patient coordinator in an outpatient clinic; or completion of a Nursing Assistant program and two years previous experience as a patient care assistant, preferably in a primary care setting; or High school diploma or general education (GED) and three years primary care experience.
 
Applicants must obtain a basic Cardiac Life Support Certification within the first three months of employment and possess average data entry skills.
 
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to patients, clients, and other employees of the organization.
 
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
 
REASONING ABILITY
Ability to apply common knowledge understanding to carry out detailed but uninvolved written or oral instructions. Ability to handle difficult situations involving a few concrete variables in standardized situations. Must be detail oriented, know how to multitask with little to no mistakes and must possess strong critical thinking skills.
 
COMPUTER APPLICATION SKILLS
Previous experience with electronic medical records. Ability to acquire a working knowledge of our EMR system – Allscripts, Allscripts PM, Carestream and Penrad.
 
CERTIFICATES, LICENSES, REGISTRATIONS
Medical Assistant Certification Required.
 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the essential functions, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
 
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The noise level in the work environment is usually moderate.