#132155 Patient Coordinator Per Diem - Neurosurgery

DESCRIPTION

Under direction, the incumbent provides senior-level administrative and clinical coordination support to faculty in the Division of Neurosurgery in their clinical, service, administrative, teaching and research activities.

This position is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information. Other related duties as assigned.

MINIMUM QUALIFICATIONS

• Three (3) years of relevant experience.

• Knowledge of third-party payors including federal, state and private health plans.

• Demonstrated knowledge of and experience in a health care environment.

• Knowledge of medical terminology as well as neurosurgical terminology.

• Knowledge of diagnostic and laboratory procedures.

• Skill at interpreting medical charts/records and experience in abstracting data from medical records.

• Experience with patient interviewing techniques and evaluation of demographic information, sponsorship, authorizations, and funding sources and options.

• Experience in the triage and coordination of patients seeking urgent, emergency, outpatient, inpatient care, from initial access to discharge, for patients in a diverse population with varying care settings through interpretation and review of tests, procedures and clinic consult notes and reports.

• Experience in providing patient counseling and instruction.

• Demonstrated ability to act on initiative and exercise independent judgment in executing a wide variety of functions and maintaining absolute reliability in handling confidential and sensitive matters.

• Strong analytical and critical thinking skills to identify problems and develop innovative solutions.

• Excellent interpersonal, as well as written and verbal communication skills (using grammatically correct written English and accurate typing) to interact with a variety of personalities at all levels of the organization, exercising tact, mature judgment, diplomacy, and flexibility to promote positive working relationships and job effectiveness.

• Skill at negotiating with various personalities and developing internal and external network of contacts.

• Strong time management, organizational, and follow up skills to prioritize and complete tasks and projects within set timelines.

• Demonstrated ability to coordinate and staff work center or clinics for maximum efficiency and work flow.

• Demonstrated ability and knowledge of using computer software applications including Medi-Soft Patient Scheduling, Medi-Soft Accounting,MS Excel, MS Word, MS Access, MS Power Point, MS Outlook, Internet Explorer, and Netscape to streamline work for effectiveness and efficiency.

PREFERRED QUALIFICATIONS

• Attention to detail.
• Excellent customer service.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of Californias Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of Californias Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.