Patient Counselor - NVISION Eye Centers

NVISION® Eye Centers is the leading ophthalmology partner comprised of the nation’s leading providers of ophthalmic physician services. Based in Aliso Viejo, California, the Company operates over 50 locations (clinics and ASCs). We strive to delight our patients by providing unrivaled care and service that exceeds their expectations. We are The Eye Doctors’ #1 Choice®.

This position is primarily responsible for educating patients and selling company services. This position will work with the patient from the time the patient enters the center and conduct follow up calls to ensure patients have an amazing experience.

• Delivers high customer satisfaction (always friendly and helpful).
• Develops a bond with patients ensuring they feel welcomed, understood and appreciated during their visits to NVISION centers.
• Through thorough education, overcomes obstacles to scheduling procedures
• Achieves company set key performance indicators such as average sales price and conversion percentage.
• Performs diagnostic tests necessary for LASIK patients.
• Demonstrates positive attitude and a friendly manner; and ability to work with a high degree of professionalism.
• Educates patients on preoperative and post-operative eye drops and medications
• Responds to all calls, emails, and inquiries in a timely manner

• 2+ years experience in a customer service or patient interfacing role
• LASIK experience recommended
• High School Diploma or equivalent
• Ability to deliver an exceptional patient experience