Patient Experience Consultant - University of Wisconsin Hospitals and Clinics Authority

This is a full-time, 1.0 FTE position that is scheduled to work Monday through Friday from 8:00 am to 4:30 pm. Occasional evening or weekend hours required throughout the year. Hours may vary based on the operational needs of the department. This is a hybrid remote position.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Patient Experience Consultant to:

• F oster a culture of improvement, efficiency and innovative thinking as you engage partners in delivering remarkable patient experience.
• Build trusting partnerships across the system as you educate and coach patient experience best practices.
• Establish trust in leading and participating in cross functional improvement work across the system.

• Bachelor's Degree in business administration, health care, or related field Required
• Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field Preferred

Work Experience

• 2 years of healthcare experience with at least one (1) year of patient experience focus Required
• 1 year of experience performing process improvement/coaching, patient/customer relations, or management experience Required
• 5 years of patient experience focused work a large health care environment Preferred
• 2 years of experience working with volunteer programming Preferred

Our Commitment to Diversity and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Job Description

UW Hospital and Clinics benefits