Patient Experience - Guest Services - KORE1 Technologies
Stanford, CA
About the Job
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Patient Experience - Guest Services in Palo Alto, Ca.
A Brief Overview:
Guest Services provides personal assistance, support and resources for patients and guests. The focus is on our guest's unique needs before, during and after their visit. Guest Services provides a one call resource for patients and families.
What you will do:
Guest Services provides personal assistance, support and resources for patients and guests. The focus is on our guest's unique needs before, during and after their visit. Guest Services provides a one call resource for patients and families.
What you will do:
- Support the day to day operations of the service recovery and patient amenity programs, facilities and emergency management programs as well as the retail program.
- Ensures inventory is in place and ensures through reporting mechanisms correct utilization of such items. Provides in-services as necessary across the organization.
- Continuously assesses and tries to improve department's performance based on 'customer' needs; directs and participates in improving performance and services which benefit staff, patients and other customers.
- Ensures retail programs meet sales goals, supports merchandise plan against inventory; enforces pricing strategies.
- Support department process improvements that are in place and follows up to ensure sustainability. Ensures compliance for patient amenities' infection control protocols are followed.
- Participates in cross-functional workgroups as required to help foster design programs that are patient and family centered.
- Assists in the implementation of changes based on data analysis related to productivity, quality control and desired outcomes.
Education Qualifications:
* Bachelor's degree from an accredited college or university with a major in management, healthcare administration, business administration, hospitality services, or a related field preferred
Experience Qualifications:
* 3 years of progressively responsible and directly-related work experience
* Knowledge of principles, practices, standards, and current trends in customer service
* POS systems knowledge preferred
* Ability to adjust communication to fit the needs and level of understanding of the receiver
* Ability to demonstrate customer services and navigation skills in interactions with patients, families, physicians, nurses, and other staff
* Bachelor's degree from an accredited college or university with a major in management, healthcare administration, business administration, hospitality services, or a related field preferred
Experience Qualifications:
* 3 years of progressively responsible and directly-related work experience
* Knowledge of principles, practices, standards, and current trends in customer service
* POS systems knowledge preferred
* Ability to adjust communication to fit the needs and level of understanding of the receiver
* Ability to demonstrate customer services and navigation skills in interactions with patients, families, physicians, nurses, and other staff
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
Source : KORE1 Technologies
