Patient Experience Representative II - North Dartmouth (onsite) - Boston Children's Hospital

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions   
(Not eligible for internal folks)


100% onsite and the hours are Mon-Fri. 8:30-5pm.

This Patient Experience Representative is 100% in North Dartmouth office and will be responsible for:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Scheduling patients and supporting the patient encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisor
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Providing routine clerical support as needed

To qualify, you must have:

• A high school level of education required. Bachelor's Degree preferred
• Required Experience:  Internal candidates: Minimum 6 months as a PER; External candidates: Minimum of 6 months relevant healthcare experience
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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