Patient Experience Supervisor Job, Full Time, Primary Care - Sanitas Medical Center

Join Our Team at Sanitas Medical Center!

Sanitas Medical Center is hiring a Full-Time Patient Experience Supervisor for our Jacksonville - Regency facility in Jacksonville, FL. This role supervises para-professional staff and focuses on enhancing patient experiences for all patients and their families.

What We Offer:

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Life & AD&D Insurance
• Disability Insurance
• Employee Assistance Program (EAP)
• Voluntary Benefits

Responsibilities:

• Lead a cross-functional team to implement the patient experience strategy.
• Manage customer experience improvement plans and monitor quality projects.
• Develop quality metrics and conduct assurance assessments at medical centers.
• Troubleshoot and resolve patient complaints to identify root causes.
• Stay updated on relevant legislative and policy requirements.
• Provide ongoing coaching on customer service standards.
• Assist in training, hiring, and developing Patient Experience Representatives.

Required Skills & Qualifications:

• 2+ years in customer service or coaching, with an understanding of healthcare procedures.
• Excellent interpersonal and communication skills.
• Bilingual in English and Spanish required.
• Strong organizational and problem-solving abilities.
• Must be able to work in teams and be available for weekend shifts.

Physical Demands: This position requires regular standing, walking, and lifting up to 50 pounds, with specific vision abilities and exposure to various environmental conditions.

About Sanitas Medical Center: We are a global leader in patient care, serving nearly 3 million people across 8 countries. Our culture prioritizes innovation and employee development. Apply today to join a socially conscious organization that rewards innovative thinking!