Patient Financial Advocate - St. Luke's Health System

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

In this role you can be the “Voice of the Patient” assisting our community with their financial needs so that they can receive the medical care they need.

Patient Financial Advocates are accountable for assisting patients in accessing resources to break down any financial barriers by assisting them in applying for both federal and state programs, based on confidential financial information from the facility and patients to determine qualification for financial assistance. 

What you can expect from this role:

• Under limited supervision, performs professional level support. Uses established procedures to perform assigned tasks.
• Serves as a patient advocate in providing assistance/expertise to patients, families and other external or internal contacts.
• Works closely with patients/families and federal, state and county caseworkers to ensure approval of assistance. Screen and assist in completion and submission of applications.
• Work directly with patients, doctor's offices, and hospital departments to gather sufficient information to obtain authorization and benefits collection of patient portion.
• Acts as a liaison between the patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies.
• Screens patients to make the determination of eligibility for internal and external assistant programs.
• Actively participates in public presentations, county hearings, case review meetings, committees, and task forces.
• Performs advanced and/or complex duties requiring independent decisions and extensive, diversified professional experience and knowledge.
• Performs other duties and responsibilities as assigned.

Minimum Qualifications for this Role:

• Education: Bachelor’s degree or 4 years relevant experience in lieu of degree.
• Experience: 2 years relevant experience.

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.